Apple Providence Place

I was in and out under 10 minutes. The staff was very knowledgeable about the products and most helpful. I am not a big Apple product fan but after going to the store I might have to reconsider.
5 7 years ago (25-05-2018)

I recently brought in my wife’s MacBook Air because the backlight was no longer working. One of the “techs” said there was nothing he could do except send it out for repairs for a flat fee of $475. Rather than get raked over the coals by one size fits all repair tactics, I declined the “service” and did my own research. It took me less than a half hour and a $4 backlight fuse to fix what Apple wanted to charge nearly $500 for. Do yourself a favor and bring your products to a 3rd party repair shop or use YouTube to figure out how to repair them yourself.
1 7 years ago (02-06-2018)

This is just a review on the apple company itself rather than the store. This company has gone badly downhill since Steve Jobs died. False advertising and scamming money and update after update after update when I don't care for it but if I don't, the devices crash. I hate the apple company and it signifies what this world has come to... relying on useless technology.
1 7 years ago (11-04-2018)

I have been using apple products since 2008. Since then I bought 2 MacBook Pro, 4 ipads, 1 MacBook , 12 iPhones and 2 Apple watches. I have being a loyal customer and I never ever had an issue. Last Thursday I went there because my Apple Watch was stolen and I went there to get a new one. I bought a new one and when I was doing my setting ( been guided with an Apple employee) one of them admit that they messed up previous Apple Watch setting. I was talking with 4 different Apple employees and they were not even at the same page. First employee that admit it’s their fault went and never came back. Then I asked for supervisor. First Mr mike P showed up. He was right behind me all the time and he was clearly worst manager I have seen in my life. Full of Bs! Then I told him that I need to talk with your manager. There goes Mark L came in to our great conversation. Long story short I told me mr Mike don’t try to outsmart me because you know that you collegue admit it’s Apple fault now you are trying to be a smartass. He looked at me I said I am just saying. Please be aware that there is no screaming no yearling and it’s all happening in a regular conversation. After that my Mark decided to give me an attitude and look at me like who is gonna punch me in the face when I told him that you collegue admit it’s Apple fault now you guys tried to beat me 4 out of 1 come on. I’m holding my ground and told him that if you guys don’t make it right I will use my social media to let people know how horrible customer service is in Apple. He was pissed and started being rude to me. That’s where I told him that don’t be a dick. Because I am trying to tell you guys that it’s your fault. Then they basically called the security to kicked me out from the store. I told them I would like to return my watch they don’t accepted. Seriously they told the security that I made a scene well i didnt yell or scream anybody. I think it’s time to upgrade to Samsung!!!
1 7 years ago (02-06-2018)

What is the point of a Genius Bar appointment when you have to wait over an hour AFTER the appointment to even get serviced? Please hire better industrial engineers to determine a better scheduling algorithm. Unbelievable, I am still at the store and still waiting... The greet staff can probably benefit from customer service training as well.
1 7 years ago (13-01-2018)