Apria Healthcare

The worst company i have ever dealt with. I left hospital on a Monday. I needed oxygen to get home. I waited 3 hrs. Come home without it. I had a compressor at home but broken. They replaced it but brought no tubing. Tuesday night they call me to confirm oxygen order. Come Thursday i call, they did not have record of order. They told me get Drs note. Friday Drs fax order in. Friday night im told by apria i have to talk to billing. Because yes they billed me for last yr compressor. Which my insurance picks that bill up. They tell me call billing Saturday. I call Saturday, billing closed for Xmas. And all computers down. Call later Saturday night. Computers down call Sunday xmas eve. They were closed. But xmas day they will be open. Needless to say. Im stuck at home by myself xmas. Because i needed travel oxygen to go out. So thanks to Apria my holiday is ruined. Because they do not know how to do their jobs. And they pass the blame to the next area of work. Worst ever. After holiday my insurance will switch companies. Im ready to take this further. I should be lucky i have a compressor at home. Wait till some elderly person needs it and something hurts that person. It could be life or death.
1 7 years ago (24-12-2017)

Their customer service is awful you can understand they don't know what you're saying or they won't transfer to either supervisor or to the correct office that you need to be at but absolutely horrible
1 7 years ago (12-02-2018)

Do yourself a favor and listen to these reviews. I thought, " it can't be THAT bad". Oh yes it can. I have been dealing with Apria for 3 months now... I finally cancelled my order because of their incompetence. A company like this does not deserve your business. Go elsewhere!!!
1 8 years ago (20-07-2017)

I recently switched to Apria because Respira stop carrying my CPAP supplies and I received my first order about a month ago. I was supposed to get Large Dreamwear nasal pillows and instead got Medium. I spent a lot of time with customer service trying to explain this problem but they seem pretty clueless as to what I was talking about. They said things like "well it says large on the invoice". Eventually someone understood and said that they would have new ones sent out within 2 weeks, yes two weeks. No sense of urgency whatsoever. And they said to hold onto the current ones I had until I got someone to contact me about where to send them back to. Well it's been 2 weeks and, surprise surprise, I haven't gotten a call about returning the old pillows and I haven't received the new ones yet. I will be switching companies as soon as I can to some other company, I don't care who just as long as it's not this company. I hope they go out of business.
1 7 years ago (13-09-2017)

There is no sense of urgency with these people. I called because my Cpap machine shorted out on me and needed someone to come out and fix or replace it. They told me I'd have somebody come out that day and I'd receive a call shortly after the initial phone call. 6 hours pass and no call from a tech. So I call back and they just tell me the order has been placed and tell me to have a nice day. 5 more hours pass and still nobody is out here. Hello this is a medical emergency. I cannot sleep without my machine and no one has contacted me as of yet. Every time I call these people I have to wait 30-50 minutes for someone to answer me and then to just hang up like it's no big deal really pisses me off. My dad uses Aeroflow and they are prompt and are on top of things. I'm switching companies tomorrow.
1 8 years ago (23-04-2017)