Aritzia

I had a very pleasant experience here, it’s best to go on weekdays because it can get super crowded on weekends. Lydia helped me out and she was so sweet! Very attentive staff. Wish they were more size inclusive though, some items sell out quick.

4 stars for the 3x I have shopped at this location and the in-store sales associates including Lily were absolutely lovely and friendly! However, I am removing a star as I went in last Sunday, and the associates were rude and dismissive, and as indicated by so many reviewers. One of the sales associates hanging clothing brushed up behind me without even a courteous “excuse me,” and actually had the audacity to give me the side eye as if I was in her way when I was in the process of picking out a blouse for purchase. I then had to ask the associate at the register, after purchasing two delicate blouses, to include tissue paper. All clothing in prior purchases were carefully wrapped in tissue. This company should pay attention to their customer feedback and reviews. If Sunday had been my first visit, I would have dismissed this store as easily as I was dismissed upon entering it.

Horrible company, extremely rude, ungrateful, and judgmental. They also regularly scam you out of your money by refusing returns or conveniently reimbursing you with "gift cards" that on multiple occasions have had a $0 balance. Their online return system is also a scam as I have on more than one occasion lumped returns from different orders together only to find that the items not linked with the return label were conveniently not refunded to me. I believe their employees stole from my return box and then pretended I never sent back certain items.

Was excited for my very first shopping trip to Aritzia! I had done some online browsing first to know to look for and try on. I found this store to lack most sizes except XS, there was makeup on many items, and there weren’t mirrors in the dressing rooms. This meant you had to walk out into a common space to look at a mirror, where men were sitting.

Staff was super friendly, helpful, and great hype girls while I was trying on stuff. No mirrors in the dressing rooms so you have to walk out and use the mirrors with people in line and others right there watching you. Kinda uncomfortable but like I said, the girls working were encouraging!

Not a fan of this location compared to Tysons. Staff all act snobby or just outright ignore you if you’re not white and blond. I came in the 21st of June and this girl white and blond in a blazer outfit ignored me and seemed to look down on me a POC but raved all over another white girl. I’ve been a customer of Tysons location and have spent over $4k+ there and to receive such humiliation is gross. DONT GO HERE

Staff is incredibly rude. Have shopped at Aritzia for sometime now. They also have a creepy old security guy that stares at me everything I go in - hate to pull the race card but he seems to follow me. One time, he accused me of being guilty about something and humiliated me in front of everyone. I had another customer come to my rescue. Wonder if it was due to my skin color. The management at the store laughed and made it no big deal. Overall, bad experience. Feel unsafe and welcomed there. Reported to corporate but they did nothing about it. I go to the NY Aritzia and the experience is a lot better.

The clothing in this brand is so cute and the sizing is fantastic especially for people on the thinner side. They need to work on their sales tactic though. They appear to be commission based, and can turn pretty abrasive and even rude when a customer decides not to buy anything. Very off putting experiences each time. I’ve changed to solely shopping online.

staff is SOOO rude and not professional at all. it’s like i walked in a pacsun store, bratty employees.

The sales associates here are so friendly and helpful, they have a great selection too. Just wish they had mirrors in the fitting rooms!