Arizona Glass & Door Connection

Called last week to get my window replaced. They sent a guy the next day to do an assessment. After the assessment they told me that it'll take 2-3 day to make the glass. I was okay with that. It's been a week now and still haven't received a call from them. I talked to someone on the phone and he just told me that they still need to order the parts. Now I have to wait another 2-3 days and so on. Not too happy with AZ Glass & Door Connection. 😠😡
1 7 years ago (12-02-2018)

After a home invasion that left a giant hole in my front door, I called AZ Glass and Door for emergency service. For $250 they came and secured the door with plywood, I had no further services provided due to the company being a nightmare to communicate with, and lack of follow through on the company's behalf. I was told the night of the break in (day 1) that someone would be out to secure the door, and then would be able to get the quote to me the following morning, and would be able to replace the door the following day. The following day (day 2) I had to call 4 times yesterday in order to even get the quote sent out, which was not even sent until day 3 at 10a (after I called, AGAIN, to request it), and even then, it was not the accurate quote I asked for. After receiving the quote, I spoke with a rep (around 10:30a, day 3) in order to request a revised quote for the accurate services that I wanted, and requested to know an estimate for when the scheduling could be done so that I would be able to have my plywood covered door replaced. I was told that they are not able to give me an estimated date for scheduling. Following this conversation, I never received an updated quote. I spoke with another [big name, competing] company around 12:00pm today (day 3) in order to request a quote, and asked when they would be able to come out to replace the door. I had someone out to my house by 3pm, explained my options, and provided me a quote on the spot, and reported they would have someone here no later than 12:30pm tomorrow (day 4) to replace the door. While the competing company is more expensive, they were a breeze to communicate with, listened to what I had to say, provided me the quotes I asked for, and were quick to provide the service I was paying for. I would say they earned the one star, bc the answer the phone when its ringing, and provide emergency door repair. However, they either need to hire more people, or regulate their work a little better, as their follow up is horrific.
1 7 years ago (18-10-2017)

The representative I spoke to on the phone was pushy and trying to force me into accepting their service, so much so I finally had to hang up because he wasn't accepting the fact I just wanted a quote emailed to me. This was on Sunday, today is Wednesday and I got an email of the quote at 2:13am this morning telling me to reply accepting their quote so they could render service.
1 7 years ago (15-03-2018)

Alyssa was AWESOME was caring and cool person to talk too! She got things done quoted me my main windows and gate on the phone right away everything was on point! A+ I'm a actual consumer NOT paid my experience was GREAT and MORE!!!! I definitely RECOMMEND this Company they know how to treat people and will give you a good quote much better than there competitors around the valley! Thank you so much Alyssa for the OUTSTANDING SERVICE!
5 8 years ago (02-01-2017)

Our door was almost ripped off the hinges and was no longer able to be closed or locked. Arizona Glass and Door connection came out within a couple hours and fixed it that night even though it was getting pretty late. The tech was very friendly and efficient. I would 100% recommend them especially if it is a time sensitive issue!
5 8 years ago (14-03-2017)