Arlandria Floors

This work was completed in Oct. 2020. After getting what I considered a good price, I'm very disappointed in the workmanship of Arlandria Floors' work. They showed up two separate days without the needed materials, and their finished product looks like I DIY'ed it for the first time. There's uneven grout lines, grout that's missing entirely, unexplanable small tiles, messy cut marks, and a general messy look about the project. I certainly do not recommend them for tile work.

Our experience with Arlandria this summer was not good. We had to have the team come back to the home three times to fix a broken board as well as put back together our closet. I’ve attached images of the cracked board we asked to have replaced, plus the first attempt at fixing it. A few days after the project was completed, we noticed a bolt was missing from one of our toilets and water was leaking on the new floors. We also had a broken light fixture and water damage on basement walls. All of these became additional expenses for us after working with Arlandria. We really had to advocate to have this project done correctly. It was exhausting. Having dealt with several other contractors for our new home in the last few months, our experience with Arlandria has been the most frustrating to date.

Ray helped us to focus on carpet types appropriate for runners up two stairways and a hallway, and Arlandria had several good options. The on-site binding and installation they arranged with Loza Floors was flawless. We have always had good experiences with Arlandria Floors.

We remodeled our condominium and were looking for a better alternative to carpeting. Justin came to our place and explained the pros and cons of different flooring options. He introduced us to luxury vinyl plank LVP flooring and educated us on the advantages of LVP over engineered hardwood on concrete floors. Their showroom had many different brands to choose from and we were able to select several samples to borrow and bring with us to see how they would look against our new cabinets. Once we decided on our LVP product, Justin prepared a detailed quote that enabled us to compare their bid against two other companies. Arlandria’s price was very competitive and based on the time that Justin spent speaking with us, we felt comfortable that they would deliver. When it came time for installation, they discovered that the concrete floors in our high-rise building were not level enough so they needed to prepare the floors by using a leveling compound to ensure the LVP click and lock system would perform successfully. This resulted in a two-day delay but we were glad they resolved this issue before installing the LVP. While it is impossible to know how level the concrete slab is until the existing flooring is removed, be sure to insist that they check the floors as soon as possible so your installation isn’t delayed. The crew worked diligently and did a good job; the floor looks great. Communications with the crew and the crew foreman were a little challenging but, in the end, we got exactly what we wanted. If you are looking for a competent and professional company to do your floors, you should seriously consider Arlandria Floors.

Arlandria Floors did an amazing job for what was not an easy project. We asked them to match an existing carpet, which was no longer being made -- they found it somehow -- and use a combination of the carpet and tile across the main part of our basement to create the impression of different rooms in one space. Raymond was incredibly helpful and the project went very smoothly and wound up being very cost-effective. It also looks great - we are thrilled!

Arlandria floors was fantastic and really helped me out in a pinch. I was finishing a project and realized that the shoe molding I needed to match was an odd size. I went to 7 different stores—big box stores as well as flooring specialists—before going to Arlandria floors. Everyone else I visited told me that the size I needed 3/4 x 3/4 shoe molding did not exist and I’d have to accept a different size that wouldn’t transition well. Arlandria was able to give me exactly what I needed and the results were fantastic. Justin was extremely helpful. Pics of final product below. They custom made a perfect size and color match for me.

UPDATE: Both Rachel and the owner called me to apologize and offer both a partial refund *and* for them to take the nightstand to their shop for sanding and repair. I accepted the refund offer but declined the offer for them to pick up and repair the nightstand. With how the last few months had unfolded, I was not confident that the repair would be done timely or successfully. I do appreciate them calling back and offering these, I just wish it hadn't taken so long. -------------------------------- The Good: The new carpet looks great and it was really nice to be able to talk to someone and see samples as soon as you walked in to the store. As opposed to the big chain places. The Bad: The installation team left a deep gash in on the front of a nightstand. See picture. I understand scuff marks on the walls are part of carpet installation, but a deep gash on furniture is not acceptable. The Ugly: The carpet was installed May 15th. Two months have passed and the scratch still hasn't been resolved. Although I said from the beginning that wax fills or markers still leave very noticeable marks, that is all Arlandria has offered to this point. I'm most upset about the lack of communication and that I've had to initiate contact for any updates. I have waited to post a review in hopes that Arlandria would consider other solutions, but after two months of following up with them I've grown tired of waiting. My wife and I chose to support a small locally-owned business over a large chain because we felt we would receive exceptional customer service. Instead, we paid more than we would have elsewhere, had furniture damaged, and spent more time than I would ever expect resolving what seemed like an easy fix. I wish I could've written a positive review for a business that's only a few blocks away from our house, but the next time my wife and I are in the market for carpet we will look elsewhere.

We are beyond grateful and surprised that not only do we have amazing new floors - we saved $3000 in doing so. Briefly, movers dropped a heavy piece of furniture damaging the original 80 year-old floors in a high traffic area. Several highly recommended contractors estimated the repair of the wood floor would range between $6,000 and $10,000. At the same time, our kitchen laminate floors disintegrated so the combined repairs were going to require more than a week of work tearing out the entire wood floor and peeling back the poorly installed sub-floor in the kitchen to level it with the wood floors. Arlandria Flooring experts came in, discouraged us from destroying the floors, showed us why we could salvage our original floors, and accommodated our very narrow time-frame to get the work done. In the kitchen, the team reassured us it was best to install a high-grade waterproof laminate. They found a nice stone finish that matched the back-splash and tile work behind the sink. They installed it in half a day, even rejoining the carpeting on the basement stairs to the kitchen entry-way to meet architectural standards. In the living room/dining room where there was a hole and weak spot in the 80-year-old, original, wood floors; the team recommended against destroying the entire floor. The team recommended removing the damaged boards and true to their assessment, the sub-floor was in perfect condition. Other flooring experts had recommended we remove the entire wood floor - which would have proved to be a waste. The team toothed in new planks perfectly with very few face-nails preserving the look and aesthetic of our floors. The sanding was perfect to level the floors without any swirl marks or other inconsistencies despite the ⅛ inch difference in thickness between the new planks and the original floors. We were even able to pick a new floor stain and Arlandia floors provided new, large shoe molding to match the original installation, an adjustment that was made on the fly. None of these adjustments delayed the project and within three days we had new floors, beautifully installed, and exceeding all of our hoped-for adjustments and requests. I highly recommend Arlandria floors for your next project, big or small.

WE LOVE IT! After multiple visits to your Mt. Vernon location, multiple “take home” samples, and endless patient help from your staff, we chose floor tile. Raymond measured our floor and prepared the paperwork, Erich scheduled our installation, Rachel called with last minute reminder/instructions and Jeff Terry a magician of a craftsman and his crew installed our magnificent new front hall floor. This is home number eight for us. We believe we have “seen it all.” When it comes to home remodeling and we can recommend Arlandria Floors to you without reservations. Thank you, thank you, thank you.

I had already chosen to install CoreTec planking for a 2,000 sq ft basement renovation, which including leveling the floor with concrete mix and installing the planking. I ended up talking to Arlandria purely by chance because they were listed by CoreTec as an authorized dealer that did installation. I was somewhat hesitant to use them because they had so few ratings on Consumer Checkbook, but went ahead because they were very competitive on pricing and had good Google reviews. I worked with Rachel front desk, Tim and Ray sales, and Jeff Terry installation. I've been doing most of the sub-contracting for the renovation, and Arlandria was a pleasure to deal with. Very professional, polite, responsive. A lot of flooring stores have similar products. What really made this experience exceptional was the quality of the installation. Jeff has worked for Arlandria for 20 years and does meticulous work. He installed 40 bags of leveler, which is tricky to work with, and removed several large depressions in the floor. His crew is very experienced and the installation of the planking was very clean and tight plank-to-plank, up to edges, thresholds, around appliances and fixtures. If you can get Jeff Terry for the installation you'll definitely get something close to perfection. I would recommend Arlandria very highly.