Hadeed Carpet

They kept our deposit and our rug. We called to have our rugged cleaned. I did give them estimated measurements of 10x12, because the rug was already rolled up and ready to be picked up. I was given a quote and paid a deposit. After they picked up the rug I received a call that they measurements were actually 10x14, and that they type of fabric required a price increase. So the price essentially double which was more then I even paid for the rug. I asked for a formal quote to be emailed so we could see the entire cost breakdown. However, I did not agree to continue with the cleaning. To be fair, I did delay in my response to the quote due to an extremely busy work and travel schedule. But they ended up cleaning the rug without receiving approval to proceed. At first I thought maybe my husband approved, but to find out that was not the case. They did have another representative reach out and we explained our situation and they agreed to call back with a resolution. The representative also said that they would never return a rug without it being cleaned. They NEVER called back to resolve the issue. So we lost our deposit and our rug. We are currently preparing all our paperwork and phone records to file a formal dispute.Service: Area rug cleaning

Overall a good experience, I took my rugs into getting cleaned after calling. I dropped them off after speaking to them on the phone, they measured both rugs, and I was given a %15 discount. After a week they called me back to collect the rugs, the pick up was easy and quick. The rugs came back pretty well cleaned, with some fraying of the underside, generally speaking, they did a great job. I'd recommend them.

They gave me a discount for saying heard them on the radio. We shall see how the carpets look and feel when they bring them back!

Hadeed carpet did a great job cleaning my wall to wall carpets. Technicians were very professional and moved the items out of the way to clean the carpets thoroughly. I was concerned about a bunch of stain spots but they were able to clean them Using their chemicals. All in all everything went very well and the bill was very reasonable.

I called on a Friday morning and asked if they could fit my wall to wall cleaning in along with my neighbor's for a late notice appointment for Monday morning. Not only did they fit us in, they arrived right on time. They took measurements, gave me a great estimate and did a wonderful job cleaning 3 rooms, a hallway and a double staircase. The techs were professional and very polite even asking if we had any problem areas that needed special attention. They even commented on how cute our dog is! I would highly recommend Hadeed Carpet Cleaning!

Our entire experience with Hadeed was without a doubt one of the most disappointing experiences we have ever had with any type of home service company. We paid to have a light stain on a fairly new rug cleaned. The first time the rug was returned to us the stain was darker and more pronounced than when it left our home. We paid for an "express" service believing the turnaround time would be shorter. After the rug came back worse than it left we were told by several people within the company that they do not recommend "express" service. Of course no one told us that. After we complained about the condition of the rug they took it back to clean it again. Before they would deliver the rug back to us the second time an extremely rude employee called us, not to schedule a delivery, but to demand payment of more than $300 above what we already paid to get our rug back. After several conversations with purported managers and "senior" staff we agreed to pay the additional amount to get the rug back. When it came back again there was a new soiled area and a new stain. They took the rug back again. Again we had multiple conversations with a number of people none of whom ever gave us a straight answer about what they were doing or when we would get our rug back. We even spoke with Mark Hadeed who could promise noting more than that he would "find out what was going on." He never did. Finally after leaving another message we got a voice mail on a Thursday that the rug would be back the next day. it did not arrive and we got a call that the rug would be back on Saturday between 8 and 10 am. The rug was not back and when we called we were told the rug would arrive between 1 and 3 pm. After complaining again, the rug finally arrived back. The entire process took from May 11 to June 29. In the meantime we were told a number of stories about how our synthetic rug was somehow "temperamental" and all other types of things about how Hadeed wanted to make sure we were satisfied-all of which never happened. The rug is finally back at our home, still soiled and with the new stain. I would warn anyone against using this company for anything.

Every time I work with them, they go above and beyond for customer service! Their work is great for rug cleaning and steam cleaning services. The staff is kind, thoughtful, and professional. They have exceeded my expectations as a customer and were very patient when I was in error and mixed up some things - they still made sure my needs were met and treated me like a VIP! Thank you for great customer service and the level of patience your staff has, especially during these times!

CUSTOMERS BEWARE. The company picked up my carpet, measured it and provided me an estimate of $350. When they dropped it off, the final cost was $950 for the rug cleaning, and I was never advised of the change in price beforehand. Management "graciously" decided to give me a discount and I ended up paying $630, almost double of what they quoted me. They tried to justify their cost to me - walking me through their whole cleaning process when my issue is that they never discussed the change in cost BEFORE delivery. A very dishonest company!