Arrowhead Orthopaedics-Rancho Cucamonga

I had total knee replacement. My surgery went very well. I was up and walking after a short nap and lunch. No pain. Recovery went well - I did all the required exercise sessions at home and with my PT. I am 79 years old and I walk and feel better than I did before the surgery. Dr Hussain and and his staff are very sharp and concerned about your care. They give you all the info you need to have a successful experience. Hindsight, I would not choose another Dr for this surgery.

The medical staff were solid. One of the receptionists there really needs to work on her people skills and work ethic. She gave us the wrong email address twice, even after I went back to clarify it with her personally. I had to figure out the correct spelling of her name and the clinic’s domain on my own. Another thing, if you want someone to wear a face mask, you ask them... You just don’t hold the things up to people’s faces without saying a word. Besides that, I believe my brother’s injury was accessed correctly by PA-C, Colleen.

Dr. Larose is nice and so is his staff, we have had a good experience so far, the only complaint I have is when the doctor ordered an MRI for my daughter I had to be the one to pick up the results on CD and deliver it to his office when the office is literally right across from the imaging center. This was my first time experiencing this when usually the ordering doctor receives the result or most of the time they have access to it.

For the one and two star reviews they must’ve showed up the same day of the week as me. The ladies working the desk come off as rude and as if they do not like their job. We had to get four x-rays done because of lack of communication. Went in for a fracture in the elbow. First x-ray they took was of the arm then realized they needed it of the elbow. Second was of the elbow. Third they wanted to compare right elbow to left elbow but again took an x-ray of the elbow that was fractured then realized in the fourth x-ray was of the other arm to compare. Mind you we were walking back-and-forth from the waiting room to the x-ray room four times.

Dr. Campbell is a very special physician! She has a calm, professional personality, but treats you like an old friend! I felt like I received excellent care from her and her office. Highly recommended !!!

It was a pleasure meeting Dr Conner La Rose very personable with a great smile . He came highly recommended by my Cousin Suzi Cunningham. His credentials & expertise sold me 100% The staff is very kind & caring as well. Thank you Diane Gendron.

Was waiting for over an hour past my appointment time, they finally brought me into one of the rooms, where I waited another 20 minutes before the doctor finally arrived. When I asked him questions about what we were going to do about my injury, he spent 10 to 15 minutes ranting about how he's not "anti-comfort, but pro-function" and not really answering my questions and giving weird metaphors, and he talks a mile per minute with nothing but the biggest words you ever heard, there wasnt a single layman's term in there. Until finally after repeating my questions several times finally he made an almost statement that I should go to physical therapy, though his actual words were more like "we have to work on functionality and rehabilitation is the best low risk option" then when I asked if they had references or recommendations for said physical therapists he said "there are lots of good ones" and I was like ok so we're done then? And he said "i know you've already been waiting a while but stay here and they'll bring you some paperwork" i was thinking it was gonna be some doctor type papers and the prescription for some anti-inflammatory gel he had mentioned in his rant, but nope another 20 minutes of waiting and this assistant brings me a single piece of paper with a list of recommendations for the physical therapists. So yeah over 2 hours passed my appointment time I finally leave with a bunch of nonsense metaphors and a single sheet of references for PT. Do not recommend.

I have been going to Arrowhead Orthopaedics for a few years now. My most recent visit was for a torn meniscus and Colleen Campbell, P.A., is who I saw. Previous to that, Dr. Peter Wilton did an excellent trapeziectomy on my left hand last November, which is healing quite well, happy to say. I am extremely pleased with the service I have received at Arrowhead Orthopaedics

I had knee surgery that was acceptable. However, the recovery process was difficult. Dr. LaRose and his staff ignored my pain as well as reexamining my surgery wound after I had a compromising fall. I would recommend looking somewhere else for attentive care.

As I sit here in the waiting room for my appt relating to my 2nd knee surgery here, I’m disappointed this office hasn’t improved since last year. My appt was for 4:30. They called me earlier asking if I could come in at 4:00. I said, sure… and showed up at 3:30, only to find out “he’s running behind, do you want to hang out?” The first knee surgery appts last year were similar. Lots of down time waiting for the doctor, the PA, and one of my appts I even waited 1 hour in the exam room to see the PA. The Rancho Cucamonga jersey street office staff acts very unforgiving, unfriendly, and uncaring, every time I come in. No sense of customer service for their patients. However, Dr. Jaung is excellent, as is the physical therapy office and staff, actually amazing! Also, the Redlands surgery staff where I got my knee replacement was excellent too. They both get 5 stars but whoever is in charge of the office part needs to get that part acceptable. At the current rate, it is not and that’s a shame for such a busy office with patients in need!