Asian House

This is the place you go for classic Americanized Chinese food. Nothing was incredible but everything I had was really good. Staff was very friendly and were fast. Casual and simple with not a lot of seating. I will be eating here again in the future.
4 7 years ago (08-05-2018)

Amazing food and incredibly nice staff! Seriously, I travel around the country looking for solid lo mein, and Asian House is hands-down one of the best I have ever had...Certainly the best in the Madison area! Always fresh vegetables and consistently good food. For me, it's my only go-to place for Chinese food in the area.
5 7 years ago (02-04-2018)

I have a 45 minute lunch and planned my lunch accordingly to their delivery and the delivery driver couldn't even find my office and was lost he called me 4 times and still could not find the main entrance after I told them 5 times truly what a waste of time no food not please order somewhere else I recommend. than they tried to blame me that they couldn't do their job and deliver food seems like it would be part of their job as a restaurant. also if your a delivery driver you should probably know your delivery area and plan your deliveries accordingly before heading out on a delivery so you dont waste a customers time.
1 7 years ago (22-12-2017)

I ordered some food and steamed dumpling was terrible. It had thick skin which was not fully cooked and I could taste the flour directly from it. My friends said steamed dumplings should be made with really skinny ones to ensure they are fully cooked. Dumplings from this restaurant look more like rice cake. Also the content was insufficient which just made flour taste stronger. I asked them refund for just steamed dumpling but they said "we prepared everything fresh, we deny for the refund." The dumplings were indeed not in a good shape to be sold, but they sold it and took economic benefit by providing bad food. Also the appearance of "Boneless Spare Ribs" look like this ,so be aware of it. The website did not talk about the red sauce (greasy sweet and sour sauce), and it somewhat made me feel like not eating... Also did not taste good. I expected plain ribs which are seasoned with salt and pepper. Anyways I understand why people said food don't seem fresh from this restaurant. Nothing from here was fresh. And the customer service was terrible, I won't be ordering from here. I attached pictures so I hope people can judge whether they should eat from here or not. To be honest cookies and general tso chicken tasted greasy too and did not seem fresh as well. They should accept their fault and provide better service next time rather than saying they provided everything fresh. It is surprising that I am the first one to provide the actual pictures. Just google the images of the food "spare ribs" and "steamed dumplings" then people can know that they provided poor food for sure.
1 7 years ago (05-01-2018)

UPDATE: We've had two TERRIBLE delivery experiences here lately. First time, our order took nearly 2 hours to arrive. Tonight, the delivery driver showed up with NO change. (We had two twenties for a 20-something order.) It gets better . . . The driver said he could accept a check, so that's what we did. The restaurant CALLED US fifteen minutes later asking to return the check and saying they would bring change. Bottom line, the food is good (and some of it is REALLY good), but because of the poor/untrained/mismanaged customer service, we will think twice before ordering delivery from Asian House again.
3 7 years ago (17-12-2017)