Reviews
This was an excellent experience. The bartender on Fri and Sat evening 7/15- 7/16 was kind and efficient and made great drinks. Restaurant experience made me feel valued and the food was tasty. The room was absolutely beautiful and nicely decorated with elegance and efficiency. The Christine Horn Booking Magnet LIVE Conference made an excellent hotel selection. Best hotel stay in a long while and I am so glad I treated myself.
We arrived at the hotel and was told a women called in and cancelled our reservation. I don't know why we receive confirmation numbers if they are not going to check it to make sure they are making changes/cancelations correctly. I can't imagine how many people go through this, cause of the same name?? So I got charged for 2 rooms, since the first one I booked was nonrefundable. Unless I'm mistaken about what confirmation numbers are used for? Favorite part of the hotel was the Starbucks inside, the lady was very sweet. Food & drinks: About $18 for the breakfast buffet, felt rushed. The Starbucks inside the hotel had a very sweet women who made our coffee.
Hotel is like a Hall. When people are talking or laughing at the Lobby you can hear it till the room. Rooms are nice but pretty small. As Marriott bonvoy member I have access to the M Club Lounge. The lounge was the worst experience ever. The interior is nice and renovated. BUT the food and beverages is the worst what I have seen. For breakfast just eggs, sausages and Bacon. No vegetables at all. Disgusting.
Everything was clean. The room was nice. The staff was nice and helpful. They greeted us every time we entered the hotel. I've stayed here twice for business, and it was a nice experience both times.Rooms: 4/5
Bar service was not great. Why are you charging me for ice in my drink? Got order wrong several times due to just not listening. Catering at a major event was not great due to trying to serve 200 people with four servers. Guests ate their desserts because they waited 40 min or more to get a main course or bread. Food arrived overcooked and cold. Staff seemed as frustrated as the guests. Bread never arrived even after asking for it.
The most comfortable, elegant, and customer service oriented hotel I've been to in the area. Their focus on guest accommodations and needs is second to none. I highly recommend experiencing their rooms, amenities, and customer service and support.Rooms: 5/5
Arrived for a company paid trip on 1/9/23. Upon arrival was asked to put a security deposit down on my own card. I did this and had no problem with it as I understand why it had to be done. Today 1/10/23 the hotel charged my card for the entirety of the room and when I went to speak to the manager at the desk he was absolutely no help and basically brushed it off and could not give me an answer as to why my card was charged instead of the companies.
Unless you view highway traffic as background noise, be strategic about which side of the building you’re placed on. The employees were all pleasant and the restaurant staff was very accommodating. I wanted to catch Starbuck’s on my way out but their barista was late for work. Overall, it was a nice reprieve from my daily existence. Lol!
Really did a nice job on the renovation. Still a bit down-market from newer hotels - plastic shields feel like a check cashing business - but okay for a night. Parking is steep for self park - kind of a scam. Staff is okay.
Thanks so much to Artis, Nichelle, Mr.Larry, Salina, Tavaris and the wonderful lady at Starbucks. You made my stay feel more like home with family. My interactions was with Artis, Nichelle and Mr. Larry who’s so nice and so helpful i’m going to miss these three people you made my stay so much better. This was my first trip to Atlanta and it was amazing and your service was a huge part of me enjoying the city. The hotel is clean it’s in an amazing location I will definitely stay with you guys on my next trip. Artis and Nicelle i’m going to miss you guys thanks for being so nice to me. And lastly i love your weather.