Audi Louisville

We got a flat tire on north of Louisville coming in for a funeral. The team at Audi Louisville was extremely accommodating, squeezed us into their afternoon schedule and worked with our home Audi dealership so that the tire replacement was covered under our warranty. Nice facility while we waited and they kept us updated with progress; multiple people checked in on us. Great experience!

Sending love to Audi Louisville; while driving to work this morning a service light came on on my dash. I drove to Audi Louisville, from where we purchased the car, and a service technician gave me a quick fix. He was friendly, warm, and competent. I really appreciate his help which got me back on the road and to my job. Thanks for the excellent service!

Audi of Louisville has been always professional. The customer service reps are great and always willing to help. They helped with a low coolant one day within minutes of me pulling up. For a luxury car division they should have more loaners.

Our experiences with Audi of Louisville are nothing less than great. Our service advisor Ezra was professional and honest regarding service charges. They did a great job on our A7. We will continue to always take our vehicle to them and Ezra. Thank you, Audi of Louisville!

I called service and made an appointment with Audi of Louisville and the earliest appointment was over a month away. So, I said OK for them to set it up. I was told that the service adviser would call the day before to tell me if a loaner car would be available. The day before I didn't receive a call, so I called them 10 minutes before closing and was told that there weren't any cars available. My appointment was for 9 AM the following day. I arrived 10 minutes early but didn't get to talk to anyone until 9:45. I told the adviser that I had a simple service. I needed the message light on my dash addressed and needed service looked into. I also had a sensor malfunction on my blind spot mirror. I was told that they couldn't get to it for a MINIMUM of 2 WEEKS. I said OK, and asked if I would be called when they have someone available to do the simple repairs. I was told that my car had to stay on their lot until they could find someone to work on it. Remember they said a MINIMUM of 2 WEEKS Does that mean 3, 4, 5 weeks without a car to repair such minor things??So, I laughed and said "you are kidding me, right?" ... he said if I take the car off the lot, I will lose my place in line. FYI, I called the service manager and asked him to call me in lieu of writing this review and gave him a few days to reply and my call was never returned. I am well aware that many businesses are understaffed. But, I was willing to be flexible in all regards. Not having a vehicle for 2 weeks minimum, with no loaner car, and with no end in sight is unacceptable. I Love my Audi but will not purchase another one because of this experience. Past experience with this dealership has been top notch. Unless they get their act together, I will never take my car into Audi of Louisville again. UPDATE: After two phone conversations with the service manager, I desided to give them another chance. My car was completed in one day and Jimmy Beverly Service Manager told me the misconect between customers and their service adviser has been corrected. I will use Audi of Louisville again.

Car left for repair days prior to appointment since we were going to be out of town on the day of the appointment. Had to wait 3 weeks to get the appointment. Called upon our return and they stated no repair had been made and that they didn't know where my car was - wanted to know if I had used the key drop. I informed them that I checked the car in personally and knew that the keys had been properly left. They located my cars in "the area that contained sold cars". I waited another 3 days for the correct part to come in and the repair was made correctly. I had to request that the car be washed when I picked it up. Poor service and no one knew where the car was!!!

I scheduled an appointment for warranty recall work on my A3 a month in advance and stated that I would be waiting for the vehicle. I followed with a call the week before service was to occur to ensure the parts were available. I arrived for the appointment on time and was told that the minimum time to complete the warranty recall work would be 5 hours and that it would likely not be completed that day. I asked why the time to complete the repair was not communicated either when the appointment was scheduled or when I followed up and I was told that the "appointment setters" don't know the time needed to complete the work. I communicated that I had not planned to leave the car and I was offered a shuttle ride home but since I had other errands to run, that would not solve the problem. When I said that the shuttle ride home would not work for me the service "advisor" asked "what do you want me to do"? This individual who had not introduced himself by name basically was saying that I needed to solve the problem that Audi of Louisville had created. I asked to speak to the service manager and was told he was in a meeting and it would be 10 minutes. I observed the service manager strolling around the waiting area as I waited to be approached but he never came to where I was sitting. After a 45 minute wait I was told that Jimmy Beverly could see me. He asked what he could do for me and I reexplained the situation. He stated that staffing issues were the cause for the how long the repair would take and I asked why I had not been contacted to either confirm the timeline for completion or to reschedule and received a response as to the cause of the staffing issue which I will not share in this forum. No attempt was made by Jimmy or the service "advisor" to apologize or remedy the situation other than for me to be inconvenienced or choose not to have the safety recall work completed. I'm certain that the dealerships are not incentivized to complete recall work but it would take minimal effort to be up front about the time to complete and work a plan to make it more reasonable for the customer to at least have a plan in place for the lack of a vehicle for what likely would be 48 hours. The defects in Audi's product should not be a burden on those who own their vehicles. I've had poor experiences with Audi of Louisville in the past and would not have taken the vehicle to them but there appears to be no other choice when it comes to recall work. I will have to travel to another dealership as it is apparent that customer service and focus is not a priority at Audi of Louisville. This review is actually zero stars but I have to put one in order to leave the review.

Took my car to do oil change after 1 month waiting for appointment. The customer service was so rude after I refused to do 55K miles maintenance because my car is only 38K. After paying $250 for the oil change, they refuse to clean or wash the car and refuses to reset the service light. I have picture attached to this review and continues to write more on Better Business Bureau

Very satisfied with my experience using Audi Louisville's service center. Scheduling was straightforward, and service was completed in a reasonable timeframe, including additional required services that were identified during the inspection/service.

Excellent service provided by Jimmy Beverly's team. Special thanks to George Frazier for getting my issues resolved and a last minute accessory installed without delay in progress. Great job.