Audio Vision San Francisco

I went in to checkout a particular set of headphones I had been researching. Upon entering the staff seemed nice enough and helped me get setup to demo them. After about an hour I decided I like them and wanted to buy them. I asked about their return policy - my use case is wearing them for 8 hours straight at work. I can't tell if they will be comfortable just by wearing them in a store for 20min. The entire experience went downhill from there. All the employees started scoffing at my friend and I - stating that we wasted their time, my time and the shops time. I was shocked. I've been in the audio world for a long time, buying equipment and testing it in your own home is pretty common place and pretty much everyone offers returns. It's not so much their policy that bothered us it was the way they went about it - trying to make us feel bad. They said "good luck finding a place that let's you buy headphones like this and return them if you're not happy"(which I did, Crutchfield). I apologized and told them I'd be back in a few months to buy some cans from them for home use after which an employee said "Oh, are you going to have to take those home and test them for 8 hours to see if they're comfortable too??". Obviously, I'm never going back there now. Even before this whole exchange there was a snobby feel about the place, neither of us enjoyed our time there. Also, the employees were loud enough amongst themselves to be distracting while I was trying to critically listen to the headphones I was considering.
2 7 years ago (26-03-2018)

Save your precious time elsewhere. Do your demo elsewhere and only step in if you you are ready to purchase. Anyway you can get better prices online. This shop is a waste of space.
1 7 years ago (11-05-2018)

What a place.... I walking in and ask if I can try some music amplifiers. They told me only if you buy it from us. If not then we won't help you. I said if I like it then I shall order it online from you. I just didn't have money that day with me. Once they realized that I didn't bring any money they weren't really happy to talk to me. What kind of bussnines is that? Learn how to treat every person who walking in you store. These people either Jews or just idiots.
1 7 years ago (21-01-2018)

Don't show up unless you just want to buy. Had done my research and wanted to hear different options before buying. Out of question unless you have an appointment and are ready to buy. They lost a long term customer unfortunately. Bought on internet for cheaper and better quality.
2 7 years ago (09-02-2018)

Totally avoid this place, even ur last resort! They try and size you up right when you walk in... they even want to know where and how you purchase your gear... GTFO. the self centered idiots who work here: its none of your goddamn business. Protect yourself, or walk in and laugh see the the invasion of privacy they project. Spend elsewhere - to be short and sweet.
1 7 years ago (10-03-2018)