Avera Medical Group Family Health Center

From 9:00am to 5:00pm this Urgent Care facility is excellent. However, saying that it is "24hrs" is misleading. After 5:00pm it becomes a simple Emergency Room. Which means that you are going to pay Emergency Room prices. Not to mention the fact that my last trip there, mind you this was to the emergency room side of the facility, I was prescribed a medication that does not work for me. My primary care physician is well aware of this and will never prescribe it to me. When I told the nurse this, her exact response was "Well then you can just choose not to pick up the prescription.", with no further conversation and she rushed me out the door. I was faaaaarrrr from impressed. I basically just paid Emergency Room prices for the staff to tell me "Yep, you're sick.", here are some meds you told us didn't work for you, we're not giving you anything else, so you can leave now. I will give the Urgent Care facility FOUR STARS (that's why I gave it two stars instead of one) hands down, but I would never recommend someone goes to the Emergency Room side of the facility. Save your money and your sanity and wait it out for an Urgent Care visit (if you can), and you'll be much more satisfied with you experience.
2 8 years ago (09-02-2018)

Been to this E.R. twice. The staff is awesome. Very caring, friendly and helpful.
5 8 years ago (25-01-2018)

Always helpful. Little to no waiting. facility is laid out well
5 8 years ago (15-01-2018)

Terrible place I have to bring my baby because it's the most closed place to my house but they need to make call to my primary care and ask for referral I have to wait for more of one hour and they never let my baby see a doctor he was crying and crying and they don't care don't even look like professional people work there
1 7 years ago (05-03-2018)

I was seen at this clinic because my regular one was closed and I was headed to a wedding and wanted to make sure I didn't have the flu, and was told what I had was viral , the cough is enough that I need to drink water at work quite often but need a Dr's. note to be allowed a water bottle at my work area. Called to get a note and was told my primary Dr has to give me one, but because he didn't see me he won't . So I have to spend over $150 to see my regular Dr. to get a note for water???? If I was seen here the DR. or PA I saw should have NO trouble giving me a note for WATER!!
1 8 years ago (16-05-2017)