Banfield Pet Hospital

*** DO NOT ACCEPT 8AM APPOINTMENT *** Very inconsiderate practice of setting all drop off appointments for 8AM. Expect to waste a lot of time. Upon arrival 10 minutes before my appointment time of 8am I realized PetSmart Banfield Pet Hospital wasn't open until 9am. There was already a group of at least 10 people waiting outside with their pet. I noticed a sign in front of the door directing me to call in if my appointment was before 9. Called in and was placed on hold for at least 5-7 minutes. When they finally answered they asked some basic questions and said they'd be out to get my dog asap. I was left out front with the mob of other people group getting larger by the minute while staff at turtle pace came out and took one pet at a time to be processed inside before returning for the next pet. My dog finally was taken in at 8:15 am. It is clear to me why Banfield made the choice to have all pets as early as possible. They are trying to insure they always have a pet for their vets to work on and there is nolever any down time. Basically they're controlling labor cost at the expense of their client's time. I recommend to fellow patrons try avoiding 8am drop-off as you'll be stuck wasting your morning. This is the most inefficient method obviously put in place without thought of their client's time. Perhaps try to have Banfield schedule you at 9am after they've processed the multitude of 8am droloffs or perhaps avoid this place altogether opting for a company that cares about customer service. I recommend to Banfield, please consider staggering appointments so your clients aren't standing around outside while your staff struggles to process all of the morning clients that arrived all at one time. I think staggering appointments would streamline the process both both for the workers and the clients and eliminate the chance of a client having to sit outside waiting 25-30 minutes after their scheduled appointment time.

I do not recommend this Banfield. We took our dog to this Banfield rather than the other one in San Jose because he goes to petsmart camp and we figured it would be convenient. We have had nothing but issues. The staff is rude and I will say they are money hungry and charge for every little thing during the physical. We did tests we have paperwork for that they’re now saying we didn’t do so I cannot order my dogs script. They’re quoting us another $75 for a test we already did and tried to also double charge us for items during his physical as well. Stay clear and go to the other Banfield’s in town that have much better customer service and don’t try to rob you.

We are so grateful for the care you provided for our dog. We lost him after 15 years and the staff helped us navigate his end of life. They made this difficult time more tolerable with the compassion and kindness they showed. I mean, look at this card You can tell they genuinely care about pets. THANK YOU.

Super rude phone experience, do you really care about pets? I don’t believe it, at least that lady who answered my call at 5pm on May 23rd doesn’t seem to care much. She put me on hold for 15min, and then just tell me she cannot do anything to help my pet, in a very cold voice, before asking if I have any accounts with Banfield, after I said I have account and willing to send pics to their email, she mentioned the email address in a fast speed and when I ask her to speak it or spell it to me so I can confirm the address, she said she has another patient and has to put me on hold, and I waited for another 5 min before I got so frustrated and dropped the phone. To be honest, I don’t know why I’m paying 50+ dollars per month for this kind of service! That lady definitely doesn’t care about my dog at all, even if that’s her only job!

Our dog was stung on or in the mouth by a bee I only saw his reaction and the bee after our dog backed away from it, so don’t know where it got him exactly, and in spite of the Benadryl tablet I gave him within 10 minutes of the sting, he began decompensate. About 15-20 minutes post sting, he was slinking his head and body closer to the ground and breathing strangely from his mouth instead of his nose. I grabbed him and rushed him to the closest vet clinic to our apartment which was Banfield. When I carried him in to their desk and told the girls there what had happened, they took him swiftly but gently to the back to let the doctor see him. The vet Dr. Singer was very kind and explained his situation, what she wanted to do for him steroid injection and more Benadryl but injection form, and how much they would cost. I felt that even though they are not an emergency vet clinic, they saved my dog as well as an emergency clinic could have by taking him immediately and treating him promptly, and I’m so grateful. The ladies at the front desk were also very patient with me as I was definitely distracted and emotional while they were trying to get background info and when they were doing our check out.

I have had problems with this Banfield in the past and because they are so close to our apartment I decided to try them again. The tldr; this office does not know how to do health certs for international travel. Despite showing the front desk and them relaying the message to the doctor, they refuse to actually read the rules and fill out the certificate prior to 10 days prior and that puts us in a huge crunch because APHIS vets need to certify it in that time frame. Despite explaining the situation twice and even emailing them the links, they turned us away and rescheduled. I have always loved Banfields in the PNW but California Banfields have been incompetent and honestly unfriendly when it comes to doing anything out of the ordinary. Oh and additonally - every time my pet comes come after her nails have been done, she has jagged nails as if they have been using the same clippers for 10 years or something, they also never clip them short enough.

The two female receptionists were great! Both were very friendly and helpful to all the questions I had. It was my first time dropping off my 3 month old puppy and they seemed to have treated her very well. They even gave her a treat. I talked to the vet and she was nice too.

Everyone was wonderful, very helpful and easy to talk with about our dogs issues. Our 3 boys seemed very happy and calm around the staff who were very attentive. Great experience. We have found our new vet team!

Dr. Gross is an amazing Doc I wouldn't take my baby anywhere else. The staff is great and always super helpful. I'm been taking my Babies there for more than 6 years

They took me last minute when my dogDaisyneeded to be put to sleep. They were so kind, everyone, from the kind receptionist to the nurse and of course the doctor. 5 stars for this wonderful group. I will miss my girl terribly, but this team made the process so peaceful.