Bank of America

I had a time sensitive financial issue and was completely blown off by the Bank of America branch near Eastport plaza. I came down to this branch on Johnson Creek and they were absolutely wonderful. Everyone was kind and courteous and they easily took care of my financial issue. This is the only Bank of America branch in Portland that I will ever go to.

This branch deposited $2700.00 in money orders into someone else's account. I'm now trying to get these funds back/credited to my account, which is proving difficult. The staff at this branch do not respond to email, and never pick up the phone. If you're thinking about banking with BoA, look elsewhere; or, at least, don't rely on staff at this location.

No issues with the actual banking service. Could probably use another teller as there is always a slow line. The issue is that they are randomly closed during normal business hours throughout the week. You never know if they’ll be open as usual or closed at 2pm on a Wednesday. They claim it’s health and safety related but it seems that this branch just has issues with staffing as no other BoA branch that I’ve encountered has been closed so much.

I'm actually just posting this review just to get a response from the owner or a worker at this location on 82nd and Johnson Creek in Portland. So yesterday which was May 25th 2021 at around 1:30 1:45 in the afternoon my husband and my son had met up at the bank in their own vehicles there was plenty of parking elsewhere but my husband parked in a spot and right next to my husband it was an empty parking spot and then my son parked in the spot next to the empty a spot and all of a sudden a guy in a light green Toyota Prius honks at my husband to shut his door so he can park there so my husband ends up doing so but does end up saying you know there's plenty of other spots you could have parked in as my husband went back and sat in the car to look for the documents that he would need to open an account which was the reason why they were there in the first place my son was on his phone scrolling through Google when the guy with the green Toyota Prius walked over to him and started harassing him for money my son doesn't speak very good English but he understands English very well the man kept demanding that my son give him money and my son refused and kept telling him I don't have money I don't have money I don't have money but the man thought my son was lying because they were parked at a bank so finally when the man got the hint that my son wasn't going to give him any money he looked him dead in the eyes and said okay are you sure about that you're not going to give me no money you sure about that and my son just looked at him and the man then got in his car and then went to go park in a different spot between two ladies that were also parked kind of like my husband and my son where one lady was in a spot and then there was an empty spot and then there was another lady in her car and he went over there to obviously harass them as well again the reason why I'm writing this is so that you guys can keep an eye out for this man and call the police because this man sounds dangerous like he's desperate for money and I don't want him to end up hurting and elderly person or anybody for that matter because they're not willing to give him money I know that area has gotten worse over the years but obviously it's a perfect place to harass people for money considering it's a bank so please keep an eye out if you're going to this location or any Bank or anywhere for that matter nowadays but like I said just keep an eye out and always be vigilant never let your guard down because people are crazy out there!! If the owner sees this and responds to my message I will take this message down if you would like me to I just wanted to get your attention so that you could let the workers and whoever know about this man and his little operation that he's got going on thank you

Johnson Creek Bank of America gets a poor review for customer service, major lack of recognition for guests waiting in seating area on not one, but two visits to open a business account. Banker/or Manager walked past on multiple occasions with eye contact but no responses or concerns as to services needed. Unprofessional and will open our business account with a different banking institution, and close our other accounts with BOA. Highly dissatisfied with their services.

This is one of my favorite Bank of America branches. Oksana and Maura are wonderful and so is Ryan. Actually the entire staff is great! Never had any problems there and everyone will go out of their way to help you. Rarely line. Actually work across the street from the Eastport Bridge and will drive all the way here just to go to this branch. Much cleaner than that branch. A nice experience.

Polite staff and nice clean interior. I came in to have a document notarized, but was informed that notary services are for members only. This policy does nothing to help current members, and ensured that I will never become one.

Today I opened up a new account with a very complicated situation and obligations that had to be handled today. I was greeted by a very sweet and attentive gentleman by the name of Ryan, my wait for a banker was very short and was greeted by Montsair who was genuinely friendly! As I said my situation was complicated, but Montsair was knowledgable and patient and solved the issue promptly. Roxanna assisted Montsair at one point and was more than happy to work with me to get things figured out, promptly and friendly as well. And last but not least, Jesse bank manager, was genuinely such a nice person and could not have welcomed me to my new bank any sweeter! All in all it was the most comfortable banking experience I have had and I am glad to have made that decision! Thank you guys!

Cristian was so nice and helpful she was perfessional at the time made you feel like with confident your issue that was present was taken care of thank you so much wish all work environments had a video of you as an axample of how thing should get down at the same time took the pressure of you thanks lol time for the raise

Wasn't this bank, was the support call center: Card declined, great, call to fix it, lady tells me what I already know, after so long tells me she is transferring me to a "specialist" then send me to the automated line, where i have to restart the entire process, took forever. All while I'm trying to buy food for my kids.