Bank of America

The tellers are so slow and mean looking, I stood in a long line for like 30 minutes. Finally a nice gentleman by the name of Ross got to assist me. The business line had 1 person holding it up and so I jumped in the regular line. Not fast at all.

Longest i ever had to stand in line.. teller allowed business people to walk up after long wait period in line and instead of her helping out with all the others that’s been standing in line, she takes on new business clients walking up to assist them first! Terrible service

Worst Bank !!! The slowest service you can get is available free at this bank !!! Took 3 hours to do a wire transfer. Had to wait 2 hours in the lobby. Will close my bofa account soon ! Worst experience

One of the worst Bank of America's I have been to. The customer service desk is terribly slow. I had scheduled an appointment for 11:30am and didn't get taken care of until 11:55am. There were plenty of other people waiting in the lobby with only 3 bankers seeing customers. One of the bankers walked out of the bank while I was waiting in line. The teller desk was also a nightmare, only one teller working the counter with a line of 8-10 people. They need to get more employees.

This is the worst customer service in Charlotte NC. They do not care if you’re sitting or standing in line for hours trying to make a company deposit worth thousands! You’d think they want to take that much money in their vault. They move like turtles and show no sense of urgency. Unreal.

You have me wait over 90 minutes to do a transfer? I’m trying to purchase a home and I’m quite sick of you guys. Fortunately I have options and going to a local credit union. Goodbye 22 years of loyalty & adios to these main stream banks that clearly do not know what it’s like to help their customers. I’ve heard they put priority on people with high level accounts. I literally keep this account only since I’ve had it since I was a teen.

Been waiting behind one car in the drive through teller lane for 45 minutes you literally have to Plan your day around going to this location good luck

Only BoA open on weekends near me. Staff was nice, helpful and surprisingly quick

Beuracrautic disaster. Slow and unpleasant experience. They focus more on Covid prevention procedures than on actual banking. Line goes to the door, reminds me of 3rd world countries....disaster !!

This morning I stopped at the Bank of America branch at 29 and Harris Blvd in Charlotte NC. I found a long line of customers waiting inside the bank and only two people working the counter I note one of them was for business customers . I do not blame the two employees working the counter as they were doing the best they could do in helping customers. I was among a number of people walking out after waiting a reasonable amount of time and not moving up in the line. This is not the first time this has happened at this location. This is not a good look for Bank of America.