Reviews
Edgar Carillo is the real deal! Great service and very professional. I'd recommended them for your banking needs.
I have banked here for 19 years, and have always liked that it is a smaller bank that had less bureaucracy than large ones like. Unfortunately they have gone downhill in recent years. I have had multiple disappointing interactions, from taking 60 minutes to open a basic account on more than one occasion, to a total lack of care or help when trying to recover funds stolen by fraudulent checks. Every time I come in the bank, I don't understand what the banker is doing, endlessly clicking away on the computer for an hour, to do a simple be change, or open a savings account for my child. They also seem bewildered by anything "out of the ordinary", such as sending an international wire.
Mitzy and Carlos are top notch. Kenneth and Lauren give this bank a really bad name. We moved over one business account to try them out. Carlos signed us up but Lauren and Kenneth just about lost our business. If it wasn't for Ricardo at their 290 location we would not be with Bank of Texas. We ended up bringing over three additional accounts because of his excellence. Although I live in the area I will most likely make the trek to 290 now on to deal with them.
I love the convenience of a walk up atm in front of the bank instead of the drive thru atm. because I can't drive and would prefer to walk up than have to make my driver press all the buttons for me. It would be better for an indoor atm but I guess that's why they have tellers
Felecia and Chris are very professional and explained the process with details. My favorite branch at Kirby
Carla, my relationship manager, was extremely professional and wonderful to work with.
Love this bank for my business checking. Very happy with the service that I receive here.
Couldn't be happier. Friendly people, always willing to sit down and work with you on a personal level, no big bad corporate nonsense.
The staff is always welcoming, attentive and nice.