Baptist Health Louisville

Pre admission Testing PAT gets patient care right. From the moment I entered the first door the staff that I encountered was understanding, welcoming, pleasant and ready to assist. Some msg think it’s just talking information to fill out forms but even that makes a difference. It says a lot about hire they view their position on the staff and their view of the facility as a whole. KUDOS to the PAT Team! Thank you for making what could be a stressful time very easy!

I was at Baptist Hospital East for an elective surgery in July 2022. The hospital room was in the Tower. The room was private, clean, quiet and well lit with cheerful wall colors. The meals were excellent in taste and variety! The food was delivered hot and fresh. The nurses and their assistants were all caring, attentive, knowledgeable of procedures and equipment. If I needed help they were there for me 24/7. I was always treated as if I was family! I would highly recommend this hospital to all my friends and family. This hospital and its staff are the best!

If I could rate 0 stars I would. Literally sat there for the longest time, no one checking on me, no comforting while I’m sitting here in labor. After 24 hours of waiting they decide c section is best. Ok. When I got home I noticed my incision line wasn’t one, it was two! My stomach is butchered and will never be the same. The whole time in the hospital, a lot of the nurses were rude and looked at me like a child because I was a young mother. One even stated I should be living with someone who knows what their doing. One nurse told me I was supposed to be cleared a day early to go home but they kept me another day and wouldn’t take my iv out until they were ready. I stayed an extra day for nothing. Then was told I couldn’t leave early? Bad communication. They decided that the umbilical cord for my child was just fine and that it shouldn’t be cleaned with alcohol because the “natural” way is better. When it fell off, it didn’t look so normal. I suggest sticking to the old methods! They don’t know what they are talking about! Take care of your baby the way you want to. Mothers know what’s best for their babies!! I shouldn’t be treated like a baby when I just birthed a baby. When I have another child this will be the LAST place I go!

Can someone tell me how Baptist East Hospital can be rated #1 in the region. This is the worst hospital I’ve ever been to. My mother was served mixed jelly that was probably a decade old. I couldn’t even get it out of the pack. I called Patient Relations and left my name and phone number, and never did get a callback. Most of the nurses my mother had were horrible and had nasty attitudes. Baptist East was the only hospital I would go to, but not anymore!! How horrible for patients who don’t have family members. The food for my mother was always cold, and once it was brought in by dietary, it was placed were she couldn’t reach it. She would call out to the nurses station to tell them she needed help with her food. When they came in she would tell them what happened and that her food was probably cold. Do you think they heated it up? No, they didn’t!!! This stuff happened both times she was a patient. Make sure you always ask your loved ones questions about the staff and how they have been treated. Also it took the nurse an hour and a half to print off discharge paperwork. What a horrible place!!! Smh.The bathroom light blew and no one ever came to fix it. So, can you imagine having to do your business in the dark. Baptist you should be ashamed of yourselves.There was also a hole in the wall in her room. The monitor tech would answer the call light and then would cut it off before you could finish telling her what you needed. The staff is very confused. I’ve never seen anything like this. Our family didn’t find anything about “excellence “ at Baptist East.

My father had a knee replacement here and while the care was very good, the discharge process was terrible!! I'm a nurse in a hospital setting so I do understand that it is a process and can be somewhat lengthy; however, I've never seen or heard of it taking well over 6 hrs after all MD's have signed off and wrote discharge orders.... especially when discharge was delayed for another day just for observation. Nice facility and nice staff, but something/someone DEFINITELY needs to look into a speedier discharge process!!!

My complaint is with cardiology department, trying to book an appointment is ridiculous. Get transferred then get a recorded message, left my name and phone number, requesting a callback to set up appointment. Wednesday about noon, again Thursday at 9 am. It's noon Friday and still no callback. So what's so hard about booking appointments in cardiology? I've not ever had a problem getting an appointment in any other department. I'm sure I've had 30 visits in 7 years and not had problems. No complaints about hospital or doctors. Doctors and staff are excellent. UPDATE... SEEMS LIKE MAKING AN APPOINTMENT IN YOUR MY CHART IS MUCH FASTER.

I had ankle surgery a couple days ago. This was my first experience with the hospital. If I could give 10 stars to the Outpatient Surgery Department I would. It’s a clean beautiful area and every member of the staff was warm, welcoming and professional. The nurses in preop and the OR were great. Anesthesiologist and nurse anesthetist were also. Love Dr McQuillen. No one acted like my husband and I were a burden. Nobody was crabby or acted like they hated being there. It was a very pleasant experience

One of the worst experiences of my life. The most rude, condescending, and just outright nasty attitudes with zero compassion for an auto accident victim. Who raised those people? The fact that I just gave a review of one of the best experiences at another hospital complex that I've recently had led me here today. My accident happened in June of 2017 and I was taken to Louisville BAPTIST Hospital. Wherein, I was treated like trash by all but one sweet lady who came in to confirm my insurance information. Pathetic!

Would give zero if possible. Sat for nearly 3 hours and heard from no one. Wife had severe abdominal pain and had vomited several times. Went to ask how much longer it would be, after waiting 3 hours, the receptionist said there were 7 people ahead of my wife and wasn't sure how much longer it would be. At that time, the lobby was nearly empty. I'm not trying to be petty and things are tough all over but this is ridiculous. We ended up leaving, unseen by anyone.

Went to ER on Friday with terrible back pain. The ER Drs and staff were amazing. Admitted me to observation room and spent the night. They provided me with appropriate testing and meds. I cannot speak more highly of the care I received both through ER and observation ward.