Bassett Furniture

Terrible communication and customer service. An example of just one of the incidents with Bassett is that we have a chair that we waited 4-5 months for and they delivered it damaged and 2 months later it is still damaged. Called the store 5 times and no closer to any resolution. Stay clear of Bassett when furniture shopping.

My husband and I purchased a bedroom set in Aug 2021. We were quoted a delivery date at the end of October, well October came and went, November came and went and we got zero communication from Bassett. I reached out multiple times for updates and got very rude replies. We ended up finally getting our furniture 6 months later. The furniture have debts and chipped paint on multiple corners, gaps where 2 pieces of wood meet, and the drawer pulls move and have paint chipping off from underneath and around the drawer pull holes. Also, when we originally ordered the furniture the plan was to replace the drawer pulls to ones we liked better. Emily, from Bassett, quoted us $100-$200 with a company they recommended to fix the current hole and drill new ones. When we finally got the furniture and got a quote back from the company, it’s over $600 to do the work we were told would be $100-200. Bassett has not been helpful at all with recommending different companies or offering any kind of solution. They are continually rude to us on the phone. The furniture is expensive for the cheap work that they do. Would never recommend them to anymore looking for quality made furniture.

We've had such a great experience with Bassett over the past couple of weeks. Haley has been so good to work with, and was patient helping us while we went back and forth on different options and colors, and we found a living room setup that we love that fits within our budget. Highly recommend them! Also, I rarely buy the protection plans as I've not had a great experience with them in the past, but I like that if you don't use it they give you in-store credit for the full amount after 5 years

Emily was wonderful in helping us design the sectional of our dreams! We had a great experience from the moment we walked in the door.

Makes me want to furnish refurnish my apartment good quality furnishings well secured area I should know I'm security officer jamerson.

If you're looking for expensive HGTV-style furniture, you'll love this place. It's just not my style.

Super friendly staff and a great atmosphere. Lot of items on sale as well

The service was great. No pressure, very nice experience.

A little stuffy. No greeting. You never know what kind of money that could walk into your store.

Renee is absolutely the best, very helpful.