Bath Fitter - Minnesota

Bath Fitter did a GREAT job! Before/After photos attached. It was so nice that they did the entire install in only 4 hours and we got to use the shower the next day. It was a little spendy but I think it was worth the money considering how convenient the process was and how nice it looks afterwards. We've been using our tub for over a month now and no leaks or issues. Great work!

I give this company a one rating for the office, not the professionalism of the installers and salesman. Initially we were told in October 2021 that we would have our unit installed in January 2022. Well, January came and went and no word, so I contacted the office and got ahold of the production manager Chasity. She did not know exactly the time frame but believed installation would be in March, but was not sure, because demand and the pandemic. I was fine with that, so May came and our installation was set. The installer showed up Monday morning on time and started working. Come to find out the bath tub that was sent was wrong. So the installer called the production manager, Chasity and a new tub was order and we were told it should take one to two weeks from the installer. The problem was Chasity never contacted us stating that the tub was ordered or a timeframe of when the tub would be installed. I ended up contacting her two days later to find out the details. Two weeks went by and the tub came in to be installed. This time the tub was too big. So the installer called the office and come to find out Chasity put in the wrong dimensions for the tub the second time. So another tub was ordered. Obviously, by this time cleaning the bathroom out twice and now a third time because of mistakes made by the office had frustrated us, my wife called and was upset in how things were handled. Chasity stated she would contact the owner when he came back the following week to make it right. Finally, the next week we got a call from Chasity saying we would get a check for $500. Well a week went by and nothing then another week went by and nothing. So my wife contacted the office and Chasity stated a person from accounting will contact us. No one called and when we contacted the office again Chasity stated she knew nothing about the $500 deal. The hassle and lies from the office were what would make me never suggest this company to any one. We had a few friends that were looking to update there bathtubs, and want to know our opinion. We stated installers were great, product looks great, but if you have a problem, the office either will not keep you updated or just lie to you. I hope if you decide to use this company I hope you never have any problems. Update as of 08/20/22: I received a phone call from Chasity on 08/10/2022 stating that a check was issued on June 24th 2022 and never cleared. She called to ask if the address she sent it to was incorrect and described the address on my voicemail. I called her back explaining that was the incorrect address and she read off the address she had, which was my correct address. She then went on to say that they would cancel the old check and send out a new check the next day, as she explained the mail had already been picked up. Ten days later and there is no check! I have mailed numerous items to the metro area, which are received within a minimum of four days. Then after she stated she would issue a new check, she asked if I would update my review when I received the check, and then asked on what platform was my review posted. Mind you I never told her I posted a review. I am not exactly sure why she even called, or why this franchise would allow this blatant disregard for the truth for ask me for information about where my review was posted and if I would update my review to correspond with their actions. I never thought a company could actually stoop this low. I would hope that no one else has to deal with this from this company. I paid for this product already so at this point nothing I can do, other than to call corporate. This was/continues to be a headache so I would strongly recommend using another company. 09/17/2022: Received check 09/06/2022 post marked 09/01/2022.

The process from the sales person to the installation person was a great experience. My sales person was Terry and my installation person was Josh...both very professional. Josh did a fantastic job installing my new new tub, shower surround, and fixtures. I absolutely love it! The picture doesn't do it justice, but I attached it anyway. Thank you Bath Fitters!

Bath Fitter Roseville did a remarkable job updating our duplex’s plumbing and shower system while still staying affordable!