Bay Stone Depot

I've toured many natural stone and floor tile stores in the bay area and Bay Stone Depot, by far, has the largest selection of materials, and a staff that understands how to present complimentary styles, designs, colors and dimensions to personalize a customer's home. Well worth the visit.

Decent selection in the showroom, but overall a stressful shopping experience. Most of what is in yhe showroom is not in stock, which makes your purchase a "special order" for which you have to eat the shipping cost that you WILL have trouble returning. Which will of course be another shipping charge and some excessive percent restocking fee. Their adversarial and selective return policy requires you to optimize the amount upfront. Do not buy unless you are absolutely sure on the quantity and the fit. My recommendation is to go elsewhere. Plenty of choices in the 300 yrd radius.

Very nice staff they go above and beyond to accommodate you. I've purchased tile and slab from them several times before. I love their huge selection of tile, especially when I can find the hard to get kind.

They have given us three estimates on three different items which were all double the price for the same item found else where. Do not purchase from this store.

Got here some items for my home remodeling project nice people allot of selection and the people there helped me to get what I want. Thank you

Terrible costumer service, better go to bedrosians, had to chase them for a refund over two weeks until it was issued, they not gonna let you know if the tile not matching the previous tile you ordered they would simply charge your card and move on with their life. NOT RECOMMENDED!

I was recommended by my contractor to shop at this place for tiles so I did. Selections are good with high price tags of course. Anyways, I trust my contractor therefore went ahead ordered the floor tiles that was marked “in stock”, and had the sales Leslie helped me to check to make sure it’s in stock before I order. They said yes it’s in stock for sure so I went back with my contractor and truck to pick it up a few days later. At first, the warehouse crew gave me boxes of completely different tiles, when I questioned he insisted that was it. So I went to talk to the manager Ken to make sure. Sure enough it’s not the one and the one I ordered is “not in stock” and needs to be ordered from Los Angeles. I drove 40 miles to pick up plus paying my contractor to pick it up but nothing. Then they promised to deliver to my contractor’s house nearby due to courtesy but kept delaying the delivery date for 1 week so my contractor ended up doing a double trip for picking up these tiles. Then I was short for 2boxes so I need to order more, this time they charged a shipping fee of almost $100 for 2 boxes worth about $100 as well. Frustrating experience with this tile company and also resulting in delayed project and associated labor costs.

Customer service is terrible. All Cici wants is a credit card without giving me a quote and when she did it was only on material., while I asked for labor as well. Then she told me she wasn’t involved in the labor part and told me to email Ken. Well Ken was the sales person who I made initial contact with last year and he told me when ready for the project to email him. I have done so over 6 times in the past three months and he never responds. I gave two stars instead of one only in hopes there are professional employees there.

The customer service at Bay stone is completely horrendous. Please do not purchase any items from this store unless you want to regret your decision later. The sales person put the wrong unit in our order, rendering fewer items to be purchased. We asked for 35 sqf, but they only ordered 35 pieces. Then they claimed that it's our responsibility to check the unit of the order before we paid, and they were OK to make mistakes like that. When I called in to talk to their manager, they put me on hold for hours, claiming that they could not find the manager. Then they claimed that the manager was very busy with the customers and she doesn't have time to speak with me over the phone. The whole staff team took completely no responsibility regarding their actions and mistakes, and they will not pay their customers the basic respect after they take your money! Please go anywhere other than this store for your business.

Very helpful staff. Willing to answer all questions. If they don't know where or how to do a project or task the research it until they can get you an answer. Willing to solve your problem even if it means recommending a competitor. Pricing fair and will meet competition