Best Buy

I still spend a lot of time in Best Buy almost always the 280 location. Tonight’s visit was absolutely the best shopping encounter I’ve had in a long time. The Best Buy employee that assisted me went above and beyond in helping with my new iPhone purchase. Avery was the store employee’s name. Y’all should ask for him when you need help. He extremely helpful. Avery’s attitude and demeanor made the experience even better. I would choose this location based on Avery working there alone.

Just needed a router and had no idea which was best. A very kind yet knowledgeable employee was there within a minute to help us compare what was best for our needs. It was not the most expensive but one of the best. I always love going to best buy in Inverness. The store is clean, organized and very well stocked. Highly recommend them.

I am writing you to inform you of the issue I encountered in your store on 12/29. I’ve sent about 4k in Best buy in the last 3 months and I am about ready to cut up my card and cancel my account. I placed an order at 2:49pm I arrived at the store at 6pm to get my order it still was not ready. The gentleman told me the online pick up time saying 1hr is false and that the online pick up is for people who do not need their items right away that usually come in a day or two to get there item. Also proceeded to tell me they are understaffed no big deal I volunteered to go get the item and have them pick it I know these times of the year are crazy. I looked everywhere for the item I couldn’t find it so I asked a young lady for help locating the item she pointed and said it’s over there somewhere I then asked could you show me she proceed to keep walking I then asked for a manager he again said he probably up front and pointed. I then found the manager Dakota I explained to him my situation and he told me the same thing that online pick up times are not accurate and that I would have to wait so I said can you show me where the item is and I pull purchase it and cancel my order he tried for a minute to help me but didn’t really want to as he was helping he started helping another person. Then told me it’s not in the spot it says that means they don’t have it. I explained to him that the website said it was in stock that why I drove to this store then he told me he didn’t know what to tell me and started to walk off. Him and the other young lady was so eager to help the white gentleman and lady but as I needed help no one wanted to come up with a solution. Then he scream to the top of his voice at get out I told him I don’t have to go anywhere I needed my order. He then threaten to call the police on me and continued to shout get out of the store he picked up the phone and got ready to call the police I asked him to cancel my order he said no you do it I’m like no I want you to cancel my order. I feel like I have been racially discriminated against in this store.

Employee checking me out was extremely helpful and nice. Otherwise the entire experience was disappointing. Too few employees to actually get help from anyone. Waited what felt like half an hour for them to open a display case for no one to show up and help leading me to buy the desired product elsewhere. Also ordered a product online for pickup that said it was in stock, then 6 hours later when calling customer service they informed me the item was now out of stock and that I wouldn’t have it until over a week later. Could have had it shipped faster. Bottom line, order online unless it’s an emergency and just wait for it to ship so you at least know you’ll get it eventually…

Why offer curbside pickup on the order if it’s not available??? Arrived at the store and indicated so in the app for curbside, only for it to then change to a screen saying “Curbside temporarily unavailable”. I’ve been sick but needed to complete a gift and only ordered locally because curbside was advertised as an option. If this option had changed, I could’ve at least been notified, seeing as the option was there originally. I called the store twice trying to see if someone could bring it out, which took up 20 minutes with no answer!! Had to go inside and pick up the order, as the pickup window was closing, only to see someone getting their curbside pickup order as I was coming out!! Now I feel even worse after stepping out in the cold and getting frustrated. Please, whatever needs to be done to fix the coordination between stores and the Best Buy app, fix it FAST!! Also, pick up the phone!!!!

We had an excellent experience at the Best Buy on 280 in Inverness. In spite of being very busy on Black Friday, customer service was superb. Avery, the gentleman with lots of tattoos specifically, was very attentive, friendly, and helpful! I’ll be asking for him when I return!

A complete joke. Had to break up an employee chit-chat to ask for help. Ended up with an individual whose face was covered with tattoos and whose knowledge of the stores merchandise was exactly zero, and exerted no effort of any kind to help find my item. He actually was relieved when I walked out, because he then could return to his critically important conversation with the other 3 employees similarly engaged in doing nothing. Typical of these places. THIS is why we buy from Amazon!!

Thank you, Avery, "With The Tattoos"! I had a wonderful experience with you buying my first camera. You are very knowledgeable. I appreciate your explanation of a few photography terms. I value your professionalism. I enjoyed seeing your photography. Enjoy your bundle of joy! Also, thank you Mitchell! Both of you were welcoming. Well done! Ms. Ketha

All of the employees except a manager named Jay were friendly and tried to be helpful. My HP laptop died on me and I needed a new computer ASAP. I went to Hoover where the laptop I wanted was sold online while the helpful associate was looking for it. He informed me that I was in luck because they had 9 at the 280 store and he could sell me one of them and all I had to do was show my receipt and pick up my computer. When I arrived at the 280 store, there was a bit of a line but the original associate I spoke with apologized for the wait and assured me that their store had the very best customer service. There was a bit of a snag though because he found my order but my computer had not yet been brought to the front. He said that he would expedite my order so I would be next in line. I told him that I needed to also buy a new phone and if he thought it would be ready for pickup after that. He said no problem. After an hour of purchasing and activating my phone, I returned to pick up my computer. The associatE who came to the desk to help and I were perplexed as to why the computer was marked unavailable. It was my misfortune that he called Jay for assistance. Without allowing me to explain, Jay began berating me for showing up at the store without getting an email saying my order was ready for pickup. He said that my order was cancelled and the computer was sold and they had none left in stock. He went on to tell me that I had no right to come into his store demanding a computer. I was completely baffled as to why this person was treating me with such disdain and asked that someone else be allowed to assist me. He informed me that he was the manager and told me to leave the store. I refused to leave because he had not yet explained what would happen to the money I already paid. He advised that the order was cancelled and the money would need credited back to my card in a out 24 hours since it was an in-store purchase. I asked for something written like the receipt I had for purchase and his reply was we don't do that. He did tell me that there were 2 or 3 of the computers at the Trussville store but he could not sell me one and that I should go online and order it if I wanted them to save one for me. When I returned home and had my new phone set up enough to access the web, I ordered the laptop from Trussville and in less than 5 minutes received a text that my order was ready for pickup. Later that evening, when I finished setting up my phone and was able to access my emails, I found an email from Best Buy that my original order was not cancelled and was scheduled to be ready for pickup the following Thursday this was on a Friday. I had to call Best Buy customer service the following day to cancel the order and am being penalized for the cancelled order. I will have to pay the $730 and change for the computer I didn't get as well as the $730 and change for the computer I did receive to avoid paying interest for a product I don't even have because my card will not be refunded until the next billing cycle. So not only was Jay very rude but he gave me inaccurate information and could have assisted me with having my order transferred to the Trussville store which would have prevented the double payment I will now have to make.

Worst Best Buy experience ever! We ordered a MacBook Air for pickup online and it said it would be ready in an hour and was in stock. After about an hour we went into this store to see if it was ready. The employee told us it “didn’t drop in their system yet so we could walk around the store for a bit.” After walking around the store for forty-five minutes we went back to see if it was ready. He told us he still didn’t see our order and we could just “come back tomorrow.” We told him we couldn’t do that because we needed this computer urgently for work. After he realized we weren’t going to leave, he got his manager to just go and get the computer from the backroom. Honestly it was really annoying that we ordered it online for the convenience and it ended up being more of a hassle than if we’d just walked in ourselves and got it. Will not be going back.