Best Buy - Memphis

This Location was very pleasant, customer service is very helpful and I found myself picking up more items than I originally came for. I like to shop here because the warranty they offer for their electronics is a nice investment incase your electronics devices ever need repairs. Customer Service workers were very pleasant here although they all were busy due to the large numbers of customers who reqired assistance. They have a variety of electronics to choose from for all of your technical needs. If you are a future youtube podcast creator or a gamer that streams feel free to listen to some of my music written, recored, and mastered by my on YouTube at "Tello Fantastix" hope you enjoy the vibe.

The craziest situation I ever encountered. They would not sell me a TV because they didn't think it would fit in my SUV. Well, I went to the Best Buy in Southaven instead and could not have turned out better. As you can see from the picture, the TV fit perfectly.

Went into the Memphis location on Poplar to purchase a washer and dryer. All around great experience. Everyone was super friendly and helpful. The store associate who assisted us was awesome and was able to answer all my questions. He made sure I had everything I needed for delivery and installation. The folks who came to deliver and install were also fantastic. There was a small issue with my water drainage pipe that they were able to work around to get me all hooked up and ready to go. I have been to this location 3 times since moving here, for various things. Every time has been a good experience. This is one of the reasons I have continued to shop at Best Buy over the years, their service is good across the board, no matter what state I have shopped in IL, WI, IN, and TN.

This is the only best buy store that I have issues at. The other night they stopped curbside delivery so I went in. I stood in the customer pick up line for 15 min until a customer not employee told me the customer pick up was at the front register and not were the sign instructed customers to wait. Then they took forever to pull a item that was ready for pick up. I recommend the Southaven store. Much better experience and management is always visible.

I will never go in the store again the manager their so rude. I was their picking up a delivery order I kept telling her she had to scan the barcode on my phone to find the correct order and to complete the transaction. She gone tell me no I don't so then she pulls the order had two of the same it's with the same name but get this different cities and state. Why she was trying to be so smart she gave me the wrong order. The item she gave me was for someone with the same name in California this is Memphis. Next thing I do is call the delivery service I work for to help with the order since the store manager told me she was not going to help me. My job told me to ask for the receipt in which she should have given to me anyway. I had who I work for on speaker the manager response was maybe I will give you a receipt rude and do not need to be working with the public not to mention they lost the guy that was in line in front of me order and she walked off as if she didn't care and didn't try to help. She also had the never to talk about me with other employees in my face people like her should not have a job were they have to deal with customers you never know who you are being rude to or would would read this she makes the company look bad. I kept the receipt to the wrong address I will be contacting corporate about her she given out people personal info. Sad

As with all Best Buy stores, it is very tough to get assistance. Even when using the the online, app? request for in-store help. I usually walk in Best Buy saying "please take my money" and none of the employees even look in my direction.

I wanted to upgrade my phone and went here because the trade in value was $200 more than at Verizon. The guy that finally came over and helped us seemed very annoyed from the beginning, had an attitude about the phone I was trading in he didn't know how to choose C Spire unlocked s9 in the system and didn't seem to know what he was doing in general. I had to grant him access to my phone/account literally over 20x and then after an hour he said the Verizon system must be down and he couldn't activate the s22 ultra that I was purchasing. He said he would hold the phone in the cabinet behind him until the next morning so I could come back because they didn't have many left and that he was saving "like 10 other phones for people in there" and laughed. My first thought was wow that's not smart, if my employee did that I would fire them! When leaving I heard him tell security by the front door that he was putting the phone up and went into the locked room where he got it from. So he lied to us, but I was glad because he shouldn't be hiding phones like that anyway. The whole experience was annoying. If you don't know what you're doing, ask for help- don't act like you know it all. Needless to say, I did not return the next morning!

I wanted to buy a Microsoft tablet either the surface go or the surface pro model and they did not have a working device for me to try and the stylus was broken on the display The tablet’s screen they had on display was broken. This was very disappointing and I had to order the Microsoft tablet and stylus on Amazon instead. This was incredibly frustrating because I wanted to try out the device before spending hundreds of dollars on it. I asked the manager if they could just give me a properly working stylus to try out at the store before spending $30 on it and he said no they can’t because that is “Microsoft business not ours.“ do not come here if you want to buy a device. The management was incredibly disorganized when I was looking for help

I tell ya. The staff at this store is great. I walked in and was directed to what I was looking for, advised to buy a better product/same price, given a discount, scheduled delivery, and checked out in about ten minutes. Shout out to Andrea.

Normally Best buy for me is kid in a candy store type of thing. Well visiting my son in Tennessee we stopped in Best buy looking to upgrade to a high-end music system. Frankly I was disappointed in this store. it's somewhat disorganized and didn't have the higher end equipment we thought we would consider. Also my wife is looking to upgrade her cell. The cell sales rep is quite knowledgeable he told us she could take up to 2 hours to complete the upgrade. We went to a Verizon store and processed the trade-in and upgrade in less than 20 minutes.