Best Western Plus Greensboro Airport Hotel

This was a racing weekend for the family. We enjoyed our stay - renovations going on but they did not disrupt our visit. The room was very spacious and updated. The beds were very comfortable. There was a variety of items for breakfast. The staff was very pleasant and helpful.
4 7 years ago (25-04-2018)

I will definitely stay here again. It's in a wonderful location. The staff is awesome. Thank you so much for a wonderful experience!
5 7 years ago (09-04-2018)

Place is absolutely DISGUSTING. BE AWARE this hotel does have bed bugs and I have bites all over my right leg to prove it. Management is incompetent and customer service does not exist at this place. Stear clear of this trash heap of a hotel. Holy cow, I travel extensively and have stayed at this hotel before a few years ago but this place has gone way, way downhill. Management claimed the place just got renovated/updated, do these photos look like the place has been renovated? Broken lamp in the room, window not sealed properly when it was installed (still had the construction tape on the side of it), you will hear every bit of traffic on the highway just like you were outside, impossible to hear the television over it let alone sleep. Since the windows aren't sealed properly in the place the humidity is in the rooms as well can't imagine how gross it gets when it rains and what kind of mold is in these rooms. Oh, but they "fixed" that by removing all the carpet in every room. That's right, there's no carpet in any room in this place. They just tore the carpet up and scraped off the glue from the floor underneath. I thought it was laughable that management actually tried to tell me this was "a new thing" that "all hotels were doing." Maybe in 3rd world countries (and I've traveled to plenty of them), but this is not the norm at all in North America or most of Europe. Paint peeling off the walls that were "just renovated", beds hard as a rock and unsleepable, it was too gross to even take a shower in the place (and that says a lot coming from a military member). Customer service was just as disgusting, "I don't control the traffic", "we won't refund your money." Right, because I came down to the lobby to tell you to stop traffic and not, you know, fix the disgusting room conditions which is your only job at the place and you don't even do that. Would never recommend this or any Best Western to anyone travelling again. The Courtyard Marriott right beside it is clean, actually updated, and they charge less than this grossly incompetent hotel and the staff actually knows how to do their job. Do yourself a favor and stay literally anywhere else when you travel to Greensboro, place made me sick to my stomach. Probably unsafe for children to even be staying in the place, absolutely reeked of weed (from who I have no idea since the parking lot was basically empty). Calling the Greensboro Health Department tomorrow and recommending they check this place out. This is the quality of hotel I'd expect to find in Honduras or India and not in a good way. Owners/management has tried to cut so many corners to save money but the Marriott literally 70 feet beside it charges a lower rate and is 100 times cleaner, safer, and quieter. Oh yeah, no blinds or curtains for privacy either, just a gross flower painting thing that you have to pull down. Felt sticky touching anything in the room. Air conditioner is some half-broken cheap unit from the 70s. 0/5 stars. Don't worry though, they'll try to keep your money and tell you to get lost when you point out how gross the place is and ask them to fix it! You'll know you're in the right place when you're in the parking lot with only 2 cars (probably the employees vehicles) while every other hotel around it has full parking lots. That kind of speaks for itself, doesn't it? Slummy places like this are a disgrace to our city and shouldn't even be allowed to operate in Greensboro let alone near an airport where people who aren't even from here will see it and think the rest of our city is like this. Owners and managers should be ashamed. I'm in banking and not only plan for but travel extensively for corporate (we often host our training seminars just a few blocks away) and can guarantee I will never have any of my employees stay at this hotel ever again based upon the conditions of the rooms and the staff and owner who obviously don't care at all about the well-being or health of their guests.
1 7 years ago (28-05-2018)

I have been staying at this location for several years. The service has always been impeccable, the amenities are a good value for the price, convenient to the airport and area cities. I will continue to use this as my go to Greensboro hotel.
4 7 years ago (27-04-2018)

I just left a recent review but am so disappointed. I've been staying at this location for several years and never even consider another hotel option in the area. The price, convenience, and service have always been top notch. I stayed twice in April, 4/25 for a night and 4/29 for a night. on 4/25 I left something in the room which I fully recognize is my own responsibility. However, the next day when I realized, I immediately sent an email to Tara Bowser, the manager, asking if it had been picked up by housekeeping. Almost 2 weeks later and I'm still waiting on a reply. The item I lost had a great sentimental value and while it being gone is something I must accept...it would have at least been nice if your staff had cared enough to look. Additionally, I reserved a room for 4/29 online, received a confirmation via email. Upon check in, there was no reservation and I was asked to call BW Customer Care myself to work it out. The clients that arrived after me had the same problem but were taken care of by the gentleman at the desk. I will reconsider using this location when I arrive in June. Although I'm not your most frequent high volume customer, I have been a faithful one for a long time. I had no issues staying there during the construction, have always been treated with excellent customer care...until April 2018. You will undoubtedly work out the kinks of ownership change and such but clients shouldn't be victims of those hiccups.
2 7 years ago (08-05-2018)