Blooming Couture

I am glad to find this shop and I got all my plants for new apartment. Reasonable price, very beautiful planting service with pots! I am very happy with all my plants i got from here :

Unfortunately I cannot write a glowing review. I walked into Blooming Couture Flowers today 5/5/22 around 1:45 pm. I was interested in either an orchid or a jade plant. Their orchid assortment is lovely and I saw jade plants semi-hidden on the floor. Inside were three people: one gentleman at a flower table, a woman arguing about pricing and another gentleman. I made eye contact with the gentleman at the flower table. He nodded and continued making an arrangement. The discussion/argument continued with the person in the back and the lady waiving an invoice or some other yellow paper. I listened to the argument/ discussion about pricing/competitor pricing for at least 5 minutes. Another customer came in behind me and asked if I was waiting. I loudly responded that, “yes, I was waiting and no one had acknowledged my presence.” The gentlemen in the back, being reprimanded by the woman with the invoice, immediately started towards the new customer who was holding a cactus plant from outside. The new customer indicated verbally that I was waiting and had been there first. The gentlemen looked at me and asked what I wanted. I said I was interested in the jade and he dismissively stated it was over there indicating the floor where I had seen it. In the meantime he took the other customer’s cactus and started wrapping it while answering her inquiry about payment options. I asked him several questions about jade plant care which he answered while taking care of the other customer. The lady with the invoice continued her argument/discussion and the person at the flower table continued with his arrangement. I decided to walk out. While they have a wonderful selection of plants and vibrant flowers with very good pricing, I found their customer service lacking. Had the second customer not entered I doubt I would have been acknowledged. Work on greeting all customers who enter the store. If everyone is busy acknowledge the customer with a greeting and a phrase like , “ we will be with you shortly.” Do not keep a customer waiting for a long period of time without some sort of verbal acknowledgment.

I’ve started to use local florists after the big services repeatedly disappointed with flower deliveries. I called this shop sight unseen, simply because it was nearby my home on the UWS. The price seemed pretty high. But let me say - although it was not the largest bouquet, it was the most beautiful one I’ve ever sent. The flowers also lasted longer than any others. I could not have expected a better product. Bigger is not always better!!

Got a beautiful bouquet for my city hall wedding here. So easy and reasonably priced, and they were awesome working with me to understand what I wanted. The bouquet was beautiful and perfect for the occasion!

Very surprised at the reviews saying good customer service. Could not get anyone to help or offer advice in putting a bouquet together for an anniversary gift. Was continually told to just pick out my own flowers and they would give me a price. Eventually gave up and went to another florist.

Update: it’s now 2 years later. Stores have closed on the UWS. No more Tumi, Brooks Brothers, and other stores that have vacated. Thankfully, Blooming Couture Flowers is going strong! Franky continues to turn out gorgeous inventive fresh exotic flowers and arrangements which last! Their inventory would have you believe there had never been a pandemic! Orchids, spring flowers, flowering cactus, dried floral arrangements, outdoor flower pots for planting, and more! Franky prepared an outrageously beautiful arrangement for a dinner party just recently that wowed all the guests. My review of two years ago stands: “An Upper West Side gem for incredibly fresh flowers, especially unusual Phalaenopsis Orchids. Family-owned and managed, we have had orchids purchased here that last for months. Highly recommended.”

They are amazing with custom bouquets and have a great design sense. I got the most beautiful coral peonies here that changed colors over the week into buttercream hue. And their orchids are super healthy and last a lot longer

Beautiful bouquet, unbeatable price!!! The service here was amazing and the flowers were so beautiful. It was an experience in and of itself to go into this store in the middle of Manhattan.

I was walking past and my dog stopped to smell one of the plants for sale on the sidewalk. A man who works in the store came out and shoved my dog. I obviously got upset and he repeatedly yelled at me “he was going to lift his leg on it.” Lucky for that a-hole my dog is friendly and didn’t bite him. And FYI, if my dog is sniffing it, means another dog has already peed on it! Maybe don’t put the fancy arrangements on the ground outside...

The most unique selection of plants I've seen around, but I'm more writing the review for the superb customer service. Not just your everyday plant shop - highly recommended!