Boucher Auto Body Repair & Paint Center - West Allis

I had my 2013 Hyundai Veloster repaired there after it was hit in the rear. I was very unhappy with the quality of the work. There was a lot of particle contamination in the paint work they did and the rear bumper cover didn't match up properly to the driver side rear fender. When I pointed this out to the shop manager he was very rude and told me it was within factory specs. I told him the work they did was unacceptable but because it was an insurance payment that already had been paid to get the work done there was little l could do. I will never purchase or have them work on another vehicle ever. Very poor customer service.
1 8 years ago (05-10-2017)

I had a very nice experience dealing with Gordie Boucher Lincoln in West Allis. My salesman was Adam and he was very kind and patient. He was able to bring in a car from another lot and set up a side by side comparison of two different vehicles so I could decide which I liked best. At no time did I ever feel pressured into a purchase. Everyone I dealt with was knowledgeable and very helpful. I left with a beautiful car and feeling valued as a customer. I would highly recommend Gordie Boucher Lincoln in West Allis for any future purchases. - A VERY HAPPY CUSTOMER-
5 10 years ago (17-11-2015)

Our overall experience at Boucher Lincoln was very positive. Our salesman, Gus, was very helpful and friendly. I felt like we got a fair deal on our trade-in. At no point did I feel like I was being taken advantage of. Which is the case for a lot of the larger dealerships. The front desk, the salesmen, the used car manager; they were all very personable and upbeat. My only negative feedback comes from the financing portion of the experience. When the deal was being made final we were continually pressed to get warranty after warranty. We knew that we were not in the market for a big warranty on our used car. It is a very reliable make and model and I typically do not purchase expensive warranty packages as you usually don't get your monies worth. We made it pretty clear we did not want a warranty but the topic was brought up about 4 separate times. I know that car dealerships make a good deal of money off selling these warranties. And I know the finance office employee was just doing what he was trained to do. But when someone clearly is not interested in a certain aspect of optional service, then leave it at that and move on. Having said that, the overall experience of purchasing my car from Boucher Lincoln was a breeze. I would definitely recommend them to others.
4 12 years ago (30-11-2013)

Car buying can be stressful. Like most people, I like driving away with a new vehicle after the purchase, but I don't look forward to the buying process. Gus and the Boucher team recently provided me with the best car buying experience ever! I had been doing my homework for about 6 weeks, and was on the lookout for the right vehicle. Once I spotted it online, I reached out to Boucher to get a couple questions answered. Gus responded immediately via email and a phone call. He was encouraging and inviting, without the "sales hype" and pressure you get from a lot of dealers. When I got tot he dealership, he had my vehicle of interest ready for a test drive, spent some time with me to show the features, and did a great job asking me some qualifying questions. They had another vehicle that met some of my criteria that I could tell they were interested in turning quickly, but they kept the pressure to a minimum. When it was clear to them that my first choice was my only choice, they focused on me and that vehicle only. I told Gus I was looking for a "no-nonsense" buying experience, provided him with an offer that I felt was fair, and he quickly came back with the deal approved by his manager. The positive experience with the Business Mgr was equally pleasant. Sure, he had to pitch extended warranty options and financing, but did so without any high-pressure tactics. I highly recommend Gus and the whole Boucher team to anyone looking for a great vehicle and an excellent buying experience.
5 12 years ago (16-11-2013)

So far my experience with Boucher Lincoln as been very good. Within an hour after I entered an online request for information about a car I was interesting in buying salesman Gus Hollo had replied online and called me to discuss my interest. I met him the next day at the dealership and I walked out with a car. I was allowed to take what I considered to be an extended test drive to get a good feel for the car. Gus and the other staff at Boucher Lincoln were all very nice and enjoyable to work with in putting the deal together.
5 10 years ago (23-09-2015)