Briarwood Pet Shop & Kennels

MOST HORRIBLE EXPERIENCE EVER!!! I dropped my dog off at 8:00 am, the lady told me she SHOULD be ready by 3:00 pm because they had a lot of dogs in front of mine. 4:00 pm rolls around and I'm like dang my dog not ready yet. Silly me was expecting a phone call to let me know my dog was ready. I mean I would think that's what a professional busy would do, Petsmart does. So right when I'm about to call I get a phone call from them at 4:40 pm telling me my dog is ready and they close at 5:00 pm. WOW!! That only gives me 20 minutes to make it to my dog whom has never been without me and is like a child to me because I have no children. It's storming raining and I could hardly see where I was going but I'm speeding trying to get there on time. I called them 3 times to let them know I was close and I have to have my dog and they had no heart. They told me that if I make it there before they leave then I could get my dog, if not I would have to wait until Monday. You guys, I literally made it to the place at 5:03 pm and the lights were off and doors were locked. Now u mean to tell me these people were that low down that they couldn't even wait 5 minutes so I can get my dog? I got there at 5:03 pm, so that means that they probably left before 5:00 pm because it takes more that 3 minutes to close down a business. My guess is they're probably trying to get over so they can charge boarding fees on top of the grooming fees. I was heart broken and in tears and all you pet lovers know what it feels like to have a pet, they're just like family. I will NEVER go back to Briarwood Grooming in Jackson Ms again. I'll just stick with a more professional company that will have the common since to call and let me know my dog is ready and enough compassion for a dog and it's owner to know sometimes things happen and it's perfectly fine to not be a butt whole and leave a pet owner standing in an empty parking lot with rain falling on her head looking inside a glass window outside of a locked door wondering is her dog ok because she's never been away from her owner not even one night. Instead have a heart and wait at least 5 or 10 minutes expecially when the pet owner calls and say their on the way.
1 9 years ago (23-07-2016)