Broadway Inn And Suites

For anyone who may be confused the hotel that is at this location is no longer named sure stay but instead HEMP hotel. i made the reservation at the last minute under the assumption that this hotel was apart of the best western franchise. Listen to the reviews, the quality is not up to par and i felt uncomfortable the entire time i was here. As a smoker the cannabis friendly aspect of the hotel isn't problematic but the kind of people this hotel will attract may not be the kind of people you'll want to be around. The staff don't seem to care and gave off a weird vibe too. please be careful while deciding where you would like to stay.

The first night was fine. We spoke to the owner Genesis about getting a room and asked for military discount. She said they didn’t do military discount but she would give us a deal. Seemed like great customer service at first. Explained that they were short staffed. We understood, got our things and went to our room. The room smelled moldy. We stayed in room 125. The carpet was dingy. The refrigerator wasn’t cold enough. We are currently on a peace walk across America so we needed to be able to freeze our waters the night before our walks . The next day we tried to purchase another night and they went up on the rate. I spoke to Helen and she told me the managers didn’t want to be bothered because they had to feed their kids and put them to sleep for a nap. I was upset because Helen didn’t have any manager access so I stood there and waited and nobody came. So she charged me the a rate cheaper to help me since she couldn’t change anything in the system. We came back that evening and tried to book it again and the manager Genesis was there and told me she couldn’t help me because she was about to feed her kids. I understand but how are you going to expect to be able to run a hotel and have guests who need manager help, but tell us to come back when a employee with no manager access can’t help me!? I told Helen when she got there that I wanted to check out and that I was going to leave a bad review.

Worst experience I’ve ever had in the hospitality and hotel business ever! Right off the back the hotel appearance was disgusting and poorly kept. When attempting to checkin with my reservation, I was told that there was an issue because my rate couldn’t be correct because the GM told the staff to not accept nothing but higher rates. I explained that I already had a reservation, a confirmation number, a confirmed rate, and not only that, I was a Best Western “Friends and Family” member. The front desk agent called the GM and spoke to the wife and she told the desk agent that none of this mattered, that they would not honor my rate or confirmation email or authorization letter from Best Western, and to cancel my reservation. So my reservation was canceled and I was sent away to drive around town looking for another hotel at 8pm at night, which after 5 hotels later La Quinta happily took me in at an amazing rate with amazing accommodations. I would NEVER recommend this establishment to ANYONE ever and will be sure to contact all the proper channels to report this experience and incident so it doesn’t happen to anyone else again. The ONLY positive experience out of all of this was the professionalism and kindness Helen the desk agent showed me while we tried to work through this situation.

Great price, great service, and very clean. Breakfast was closed due to covid but they have a restaurant on site with the best chicken and waffles i have ever had. The “gym” was a treadmill, elliptical, and broken chest/arms/leg machine. Overall had a great stay! Shout out to Matt at the front desk and Paul in the kitchen.Rooms: 5/5

The entire hotel smelled like mildew and the room smelled worse. By morning time, I felt almost wheezy with the amount of mold.The bed was clean but they need new comforters. The pull out couch had a flat, old, and stained mattress. The carpet was worn and there were holes and stains on the curtains. Pool was small, but ok. Staff was friendly. Bagged breakfast granola bar and water. Won't stay again.

Best Western should be ashamed to have thier name tied to this place! This is the worse hotel I have stayed at! Room was $114.00 for the Jacuzzi room. I Repeat Do Not Stay here. Husband was trying to surprise me with a Jacuzzi suite. It is really disgusting the furniture has stains the ceilings are falling apart doors were broken. I do not know how they are passing safety inspections. Toilet backed up with every flush. Front desk worker was sleeping and just let the phone ring and ring when I was standing there to check out. So if you are trying to call that is why. Staff is not friendly or helpful.

It’s hard for me to write this review. Why? Because there was some good but the bad far outweighed any of the positive. Check-in was pleasant. Dominic helped us get in quickly. He was very friendly. We got our keys and went up to our rooms. Here’s where it starts to get bad. There are “no smoking” signs all over the place but apparently that doesn’t cover weed. The moment we stepped onto the second floor it smelled like a pot farm. The aroma was so thick that I could taste it. After the five of us got settled into our rooms we decided to go down to the hotel bar and grill to get something to eat. The staff were super friendly. They sat us immediately and took our drink order right away. The bartender seemed a limited in their knowledge. They said they couldn’t make a few very popular drinks but gave us acceptable alternatives. The drink presentation wasn’t amazing. We ordered a few margaritas and a martini. All the drinks were served in small plastic cups. Not the end of the world. Our meal was good. We ordered some Nigerian food which is a special once a week I think. It was very tasty and the chef was very friendly. Once we were done eating we went up to our rooms and had one of the worst nights of sleep in a long time. The weed smell got intolerable. I literally woke up coughing form how heavy it was. There were also people running up and down the hall all night and banging on doors and yelling. In the morning as we were leaving we found razor blades on the ground. That’s not a good sign. We most likely will not be going through Oklahoma City again but if we do we probably won’t stay at this hotel. Im joy saying you shouldn’t try it but if you do enter at your own risk.

It’s gotta be better than the hemp Hotel or like I like to call it hotel hell go here never stay at the Hemp hotel it is nasty and will give u bugs