Reviews
If you're looking for honest, punctual, and affordable service...this is not the place for you! However, if you enjoy wasting your time dealing with incompetent individuals who can't get their act straight then look no further - that's one area these guys really shine in, they will go above and beyond to disappoint. If it wasn't one thing, it was another, and another, and another. Honestly, you might have better luck asking the local bear to do the repairs, but hey, that comes with its own set of risks.
1
8 years ago (04-09-2017)
Service is excellent. Business is siloed. 3 parts do not communicate well.
4
8 years ago (22-10-2017)
Busy place, could not get a diagnosis on an RV Breakdown for a week. Just Busy...
3
7 years ago (06-02-2018)
This is a positive review by one very grateful chick after a first-time, day-long visit.
Picture this: single female, traveling alone in her converted bus-home, breaks down enroute to a high-powered writer's workshop. Every day she's stuck = lost money, and worse: lost opportunities.
These guys - Kevin (owner), Roger (manager), Joe (expert) & others - did everything they could to take care of the issues (yep, there were multiple: eroded spark plugs causing misfires, leaking A/C), along with proactively cleaning & fixing stuff that should've been taken care of a long time ago.
They kept me informed at every stage, let me make key decisions, were transparent about the costs, and accepted my AmEx.
Everyone at Brooks was kind, personable, hardworking, and dog-friendly.
Added to these accolades is the fact that this is where the local ambulances are serviced (!), and when a truck loaded with a crane got stuck on the railroad tracks (running in front of the shop), Kevin was one of the guys providing ideas on how to get unstuck.
Next door is a hot rod fixer-upper, and in the space after that is where you can get your tires.
One-stop shopping, people.
5
8 years ago (11-07-2017)
New to trailer towing and suspected my tires were not filled to the right pressure. Stopped in here on my way home to Portland. They checked and found both tires were 15 psi low; filled them and then capped them as well. Even helped back me out. I offered them $10 but they wouldn't take it. I like meeting good people and these guys definitely came across as that. Thanks!
5
9 years ago (02-11-2016)