Build-A-Bear Workshop

I visited this location to pick up a new outfit for a horse my daughter made on a previous visit (at a different location). The difference was striking. There were a couple of friendly employees, but the majority of them were more interested in talking to each other than helping customers. At one point, I asked about a mermaid tail that was on a display bear but did not see available anywhere else in the store. The employee said it was the last one and that they would remove and sell it to me. I asked the price and she walked away saying they would need to look it up, but she never got back to me about it. As we were shopping for a horse, not all outfits fit very well. I was told that the my little pony capes would be a great option, but not where to find them. The store was busy as there was a large birthday party going on so it took me several minutes to find them myself. When we were checking out, one of the cashiers caught my eye as the customer they were helping left. Naturally, I walked up to them as I was next in line, but was told she was ringing up the birthday party. She then stood there watching customers and didn't look like she was doing much of anything. My daughter left happy with her find (she settled on fluttershy's cape), but the overall experience was lacking.
3 6 years ago (20-05-2018)

I like to bring my 5 year daughter here once a year, while her brother and daddy are camping. After we picked out her bear. She was browsing the voices and an employee headed over to start assisting. Once she picked out what she wanted. The employee (with blonde hair) sat down with her bear. Started stuffing...NO interaction to make her yearly visit a special one. However she did have her do the make a wish heart part. The other employee a petite gal. Was also stuffing bears next to us, she does such a great job. I really like her. We've seen her there before. She's one that makes sure every child feels special, even when there's a huge line. I didn't care for this years visit at all!! It's way over priced, but I was already aware of that. I don't mind paying once a year. But we're also paying for the special experience, which was very disappointing tonight. They really need to work on training some of their employees.
2 7 years ago (17-04-2018)

We came and bought a monkey for our son, We had a great time! We went all out and got a voice box and heart beat. We also dressed him in a cowboy hat and boots! The cost was $80 which is a lot although Its ok it’s a special toy with our voices in it. Thanks to all the ladies working in the shop helping us out! Very friendly and helpful! Everyone should build a bear !
5 7 years ago (04-03-2018)

We love build a Bear, but I was very disappointed that the company and staff is not very friendly to customers that buy the animals online and then stuff them in store. Some of the items are not for sale in store, so why if you buy online are you not able to get the deal for the backpack at the store if you fill the friend in store??? The employees also forgot to give us our birth certificates for our friends.....very disappointed for the 4 animals and my little people 😢
1 6 years ago (27-05-2018)

Bulid a Bear has a great selection of stuffed animals can be customized to your liking. The employees are so wonderful and helpful and really make it an unforgettable experience for kids.
5 6 years ago (21-05-2018)