Reviews
Super friendly staff who were willing to help problem solve and find the perfect gifts! Their staff assisted me with getting the right amount of stuffing in my Grookey to ensure his head won't flop over!
My daughter wanted to come here for her 13th birthday making this a funny and memorable experience. Prices are considerably lower than other places to buy plush toys. The experience was friendly and fun!
I wish I was writing a nicer review because one employee does not reflect the entire place. However, this was the manager, name Amber she was super rude. First, she didn't acknowledge me at the register. I have to say excuse me. Then when she was checking me out not once did she ask anything got the bear check me out I paid and said thank you. I said don't you put them in a box she said we don't. I said do you have boxes she proceeded to say yes but they are 1 dollar and 3 for gift box. I said gift box and I said I wish you would have told me when I checked out so that I could have only made one transaction. She checked the box out. And I paid. So 1 start for poor customer service.
Been here for 4-5 straight with my daughter to build a birthday bear with her and have had coffee in my hands every single time. Ten minutes ago, I got told by a Build A Bear worker that I had to throw the coffee I just bought away or chug it if I wanted to enter. Yikes. Not good for business, considering there’s a Starbucks twenty feet away in the mall.
After hearing about ANOTHER shooting at the Castleton Mall that this Build a Bear is located inside of I'm wondering what precautions are you taking to keep these toddlers and children safe??? I took my grand daughter to this BAB location 6 days ago for her 3rd Birthday and had to stand outside the store with her in a line for over 30 mins in the mob of people walking back and forth. Now knowing that this could have happened that day I am absolutely disgusted! I've seen what they are considering "security" at this Mall and it is a joke. If you are planning a trip to this Build a Bear location you may want to reconsider for your childs safety and shop online.
Build-A-Bear will NEVER get my business again. After a visit today where employees visited on their off day dressed as furries, I will not be back. The employees encouraged them to play peek a boo with children whose parents were visibly uncomfortable. Walking around the store shaking their “tail.”When checking out, they refused to talk to tell their coworker their phone number and because of the paws they were wearing they couldn’t even show numbers with their hands. A friend had to pull their number up on their phone to relay to the cashier. I wish I could make this up.
We took our granddaughter here for a stuffed Mike Wazowski. The staff member that helped us was so into the whole experience for our granddaughter. It was a great time.
Very bad experience. Amber was extremely rude to customers and degrading to her staff. We waited for 10 mins for Amber to be finished doing something at the back counter for her to check us out. We were the only people in line and we asked her if we could check out and we were told to wait. The way she spoke to her staff I’m assuming she was a manager was truly awful.
Awesome fun! We went in to build a Unicorn for a friend’s daughter! And they had the outfit for the little girl in stock too!! It had been sold out online. So we’re happy! Unicorn stuffie, outfit and cape for the unicorn and the outfit for our friends daughter! The Store was clean, and well lit. No clutter and the sales staff were friendly, fun and helpful! We’ll be back! Hubs even snuck in a purple cat stuffie for me.
Our granddaughter wanted to build a bear for her 5th birthday present.We ended up with a rainbow unicorn. It was an awesome experience. She got to pump the pedal to fill up her unicorn, put a heart in her unicorn, give it a pretend bath and pick out and dress her new friend. After, we got to print out a birth certificate, she named her Uni. She was really excited that they share the same birthday. It was a little pricey after buying all the accessories but definitely worth it.
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