Burrell Behavioral Health- Crisis Services

They do the best that they can for what their budget is for the people that do need it. It's a great program I highly recommend it
4 8 years ago (12-04-2018)

Went there for a walk in session. Was told that they will be back in touch with me. I called around week 2, was told that they will need a bit more time. It's been almost a month now and they still have not responded. I just called them again today, only to find out they didn't even have my files that I filled out in the first session, and transfered me around, I ended up with a voice mail box before I hung up. Do not go here, it's a waste time and they only leave you hanging so you can worry and feel even more anxious than you already do.
1 9 years ago (01-11-2017)

Staff is awfully rude relative to area comparables-competitors. Note that there are two of the same company in Columbia. One is on Berrywood, the other East Walnut (Adult: Stephens Lake). The Berrywood location isn't as seemingly bad at first -but rudeness & glass windows papered over with out of date events schedule (mainly a privacy screen for reception area staff) is first present. No followup on my sons issues; not even a "good luck." The adult center is more complicated. But the ad hoc privacy screen, incredibly small waiting area would appall most persons seeking psychiatric services, best explaining a policy of a "case manager" (actually CSS Community Service Specialists) who come to your door first. One (1) missed appointment is cause for services denial! Progressively worse experiences for those with more involvement as I understand it. I added A Star for "Regional relativity" of pretty bad comps. I will note that a competitor New Horizons has a small waiting area but the stale paper over reception glass isn't there. Somehow a better 1st impression. I'm reliably knowledgeable of different deficiencies in mental health care/maintenance at NH (weak outpatient support being one). I *openly question any 5 star review* of any service provided by Burrell & was surprised to see a couple here—-one being utterly false of the either center. The Berrywood teen center is also a mini pharmacy building and admin staff area, so it at first seems normal, but certainly not 5 star outstanding services nor environment. An adult comparable would be new horizons (unfortunately also a 2star) or University physician's clinic main outpatient for both adult & teen services. (3star at least). Good that neither of these mental health services have waiting areas that smell varying degrees of bad stench(es). AGAIN, the 5 star reviews are false witness even for those unfamiliar with services in other counties or regions.
2 9 years ago (13-08-2017)

It's so great for therapy and psychiatrist appointments. Best team I have ever been for mental issues
5 9 years ago (27-06-2017)

The customer service across the board is horrific. They only see your child as a number and not as a person. If you get in and out in less than 3 hours you are doing well. The receptionist are annoyed with dealing with you. The new nurses do not care that your child is on a medicine that you can't skip even though you have been trying to get a refill for 2 weeks. They are rude. This place is horrible and does not give two craps about your child. I am filing a complaint with the state and the BBB. The one light they have is nurse Lisa. She is ALWAYS kind and accommodating unlike ANYONE else including the manager. I have never felt like such trash and garbage in my life. They lie to cover up their mistakes. Do NOT go here unless you want to be treated like crap.
1 12 years ago (09-06-2015)