Businessolver

Innovative and client focused! Fun place to work. Work hard, play hard.
5 7 years ago (05-04-2018)

This is a horrible company. My COBRA account management was recently transferred to Businessolver. Their website malfunctioned during the transfer taking double payments for health and dental coverage. To add insult to injury Businessolver charged me two different $2 "convenience fees" for what was the least convenient, absolutley worst, bill paying experience I have ever had. To top it off they refuse to provide reciepts for any payments. The Worst! ------------------------------------- I just got a call from Businessolver. They have no intention of issuing a receipt for the COBRA premiums I paid. That leaves me without the ability to seek reimbursement from my HSA account. This is a bad company. No concept of customer service, not even the most basic of customer service.
1 8 years ago (04-10-2017)

Calling the toll-free number is an exercise in futility. After holding forever they still don't answer the phone. If your luck with them is a good as mine has been, you'll find them hanging up on you while you're on hold. Icky music with the repeated recording saying "Your call is important to us. Please stay on the line and an agent will be with you shortly.".... Yeah, right. 2 hours later I'm still waiting. Now, THAT makes you KNOW you call is important. And then you get to hear "Want to avoid waiting on hold for a representative? Simply press 1 and we will hold your place in the queue and call you back at the number you desire as soon as an agent becomes available." Yeah, right. I tried that. And tried that. And tried that. And I'm still waiting for that phone call that never came. Obviously they're not interested in helping anyone but themselves.
1 9 years ago (03-01-2017)

As an end user of Benefitsolver, I can say that this company's products and services are terrible. It takes 5-10 days for them to review documentation. If it is rejected (like in my case), you get a system automated message it was rejected. You are then forced to cal them and find out the details. Much better product offerings by other companies. On similar services, I can get personalized feedback within 2-3 business days.
1 8 years ago (23-03-2017)

Very good place to work
5 8 years ago (16-12-2017)