Canton Tire & Wheel, Inc.

This is my experience on Tuesday 5/29 with Canton Tire and Wheel. Kudos for being an honest shop!! I was looking for recommendations for some businesses to call and get some prices to about brakes on my wife’s car. I did get some recommendations and so I started calling. Me being me, and probably like some of you, I was trying to save money as things keep going up and up. Anyways, I ran across an ad from Kauffman Tire (exit 14 off 575 in Canton Ga) that was advertising brakes for $79.99 for each axle. Compared to the prices I was getting quoted of about $160 & up for each axle, I thought I had found a “deal.” So we make an appointment, we drop it off the night before. I met up with the guy doing the brakes to look at the rotors and pads (this is while wheels are still on). So I know this is not a great or accurate way to inspect but you can get a sense of the thickness of the pads at each wheel and also see the grooves (or lack of) on each rotor. So the guy and myself look over all the pads and rotors and he says back ones look good, pads are still thick and rotors have no grooves, so those look ok. The front rotors have 1 groove on each rotor and pads also looked ok. So he said maybe need to turn the front rotors and maybe new front pads. So the $79 brake special covers only the pads but not turning the rotors, that’s an extra $18 per wheel. So I’m thinking it’s gonna be about $116.00 plus tax for the front brake job and zero for the back brakes. Now comes the “Surprise!” So I get a call about an hour later and they say well we inspected all your brakes and it’s gonna cost $770!!! I said for what? He said oh, uh, well you need all new pads and new rotors on all 4 wheels!!!!! I immediately said NO!! Put the wheels back on and don’t do anything to it, I’m on my way to pick it up!!!! I get there and the guy wants to try to sell me that I need this brake job! I cut him off very abruptly and said NO, I’m taking it somewhere else because I know I didn’t need rear brakes especially the rotors!!!! Tires went back on, and I took the car and left. I felt like this was your common bait and switch to get you into the shop with a cheap price and then tell you everything is bad and try to up sell you into something that was not wrong nor needed!!!! I will never do business with this establishment nor would I ever recommend anyone to go there. It angers me that they probably get away with this kind of business tactics and take advantage of people that know nothing about cars. With all the family, friends and neighbors out here struggling to make it these days, this just makes me very angry knowing they are taking advantage of people!!!! I made an appointment with Canton Tire and Wheel for Tuesday 5/29 which someone recommended. He looked at the pads and rotors with me as I did with the other shop (wheels on). He said the back pads and rotors looked fine and the fronts might need to be turned but would not know for sure until the wheels were off. I get the call, “Mr Thomason, your brakes are fine on all 4 wheels. You don’t need any pads or rotors and none of them need turned.” Wow!!!! I couldn’t believe my ears!!!! So I questioned him and he said it again, everything is fine and that we still had a lot of life left on all 4 of the brakes. He said the only thing they needed to do was to top off the brake fluid. I got there to pick up the car and all he charged was $20 for their time!!! Now that’s an honest shop and one that has forever earned our business and trust from here forward!!!!!! More shops should learn from these mom & pop shops and what happens from being dishonest vs being honest!!! A customer for life, or no business ever??? Hummmmmmmmm Canton Tire and Wheel now has a lifelong customer!!!! Thank You for being an honest shop! We need more businesses like this one!!!!! I guess that explains why they have been there over 20 years under the same ownership!!!! I too have learned that cheapest is not always best!!!!!
5 7 years ago (30-05-2018)

Steve is always very courteous and helpful when I have any issues with my vehicle.I think the prices are always fair and I feel that he is a very honest person to deal with.
5 7 years ago (07-02-2018)

Great place. Super efficient and outstanding quality and service
5 7 years ago (23-02-2018)

First Visit: Tires Made a 4:00 appointment for new tires and got done in 30 minutes. Called ahead to get a quote and paid a little less than original quoted price. They will rotate your tires every 4k miles for free. Second visit: Oil Change Made 4:00 appointment and did not get car back until 5:45. Immediately after the car got done and was sitting outside ready to go, we stood at the counter waiting 10 minutes for someone to ring us up. Cost $60. *If you buy your tires here, they do not patch them for free if you get a flat. Costs $20.* Right down the road at S&H tire they will patch them for free if you buy from them.
3 8 years ago (21-09-2017)

Guys were quite nice and helpful. Got us some new tires quickly, and took care of disconnecting and reconnecting our trailer for us.
5 8 years ago (20-10-2017)