Cartier

We LOVE coming here! Very knowledgeable and friendly team. Decor is superbly thought out and executed. Great taste in everything. We couldn't be more excited with our 100th anniversary square Trinity rings: thank you Edwin, Marina and Simon!!!

Came here on my birthday because my husband wanted to buy me a Cartier bracelet. Over all our experience was horrible. I had gotten Renee as a sales associate and she was rude and impatient. She was rolling her eyes and trying to rush us on our decision. I was not sure if I wanted a gold or rose gold. When I asked her to let me try a bigger size she stated “it’s not supposed to be worn like a bangle” and was very against me trying on a bigger size. I felt like she gave me a bracelet two sizes up just to prove her point. I ended up getting the size the she “recommended” and after a month of wearing it I do feel like it’s too tight and her professional opinion was incorrect which she did not want to admit. Not the experience I was hoping for especially on my birthday. Won’t be coming back to this location for future purchases.

My husband bought me a love bracelet for my birthday. He was told we had 30 days to return or exchange, as he wasn’t sure which gold one I wanted. When I went back to exchange I was told that because it had been worn, I could not exchange it. It’s frustrating because my husband was not told that it couldn’t be worn. Not only that, the associate that I dealt with to try and return was very rude. Honestly I felt embarrassed. Please do a better job of explaining your return/exchange policy.

Nive store BUT I felt like I was in a war zone...five private security officers, SWAT Team-dressed police officers with canine units all over the place...just too much for me and my family...local government and prosecutors need to be less lenient on crime...because all those stores that employee local people and pay taxes will just go somewhere else where they don"t feel nervous because a shooting may start at any moment. The Ritz-Carlton Hotel left....I wonder why....

We bough the Love bracelet however after I few days… just a few I realized the size it felt a little tied. We went to the Atlanta Cartier location and they said I couldn’t get a bigger size bc I was wearing. The bracelet was bought less than a week ago and I have not scratches. How in the world would figure out if the right size or not if you don’t wear it for a few days!! btw that size it was suggested by one of the associates in the store where I bough it I am not a jewelry expert they told me that was my fit and I trusted but while wearing it it feel a little uncomfortable. DO NOT BUY CARTIER!!!!!! honestly you lost one potencial big costumer for different pieces… we even mention when we bought this piece to send some information of rings and other bracelets to my husband… DO NOT BUY CARTIER!!.

On a whim decided to visit this store to pick up a Christmas present for niece. I’ve shopped with cartier over the years but never bought a love bracelet or a trinity. Just the juste en clou, a few rings, and a panthere watch all from my lovely sales associate on Rodeo Drive. I wanted to get a simple trinity bracelet for my niece but inquired the love bracelets as well. I was greeted in store by a lovely gentleman and lady whose names i didn’t get only to be helped by a rude woman named Christine. She never introduced herself and i found her name through my receipt. She was not for conversation and was answering all of my questions very rudely. She also was just very short and was acting like she was Madame Cartier herself! After getting the vibe I started to reciprocate her energy and was short with her too. Only asking one question about the trinity bracelet to which she snapped at me with the response. When i was waiting for a Sales Associate to help me upon entering the store i overheard another couple sitting nearby that was being helped by a kind, elderly woman. She got them cartier boxed pastries or chocolates i’m not sure but she was so incredibly sweet with them. I wish i had her as my sales associate. I’ve never felt more rushed out of a boutique before in my life. i’ve purchased other designer jewelry from van cleef in at the Neiman in Lenox, i’ve purchased from Tiffany at Phipps. All of those sales associates were lovely, But this lady Christine was just flat out rude and she is tarnishing the cartier name with her atrocious stack on her wrist.

Went there to fix my watch bought In Amsterdam. Took a bit long but it looked like a new one again. Great service.

Purchased this Cartier bracelet at Miami design district on Sunday and flew back home to Atlanta Monday morning. My girlfriend tried on the bracelet that night maybe wore it for 3 mins and we realized it was a little snug so I came to Cartier store in Atlanta to exchange it for another size was told because there are small scratches on it I could not exchange it cause they couldn’t resell it. First of all, I would’ve liked sale associate to throughly show me the bracelet and say this is scratch free and your good to go but he did hand me the bracelet and I didn’t look for scratches I just saw it and said yes I would like to purchase it. They wear white gloves on one hand but they touch the jewelry all over with there bare hand so what’s point of the white glove for show looks. You spend $5k+ in this store and for general of spending at luxury store they should allow exchanges. I’m very disappointed. The sale associate said to me well maybe I should take up this issue of scratches with Joseph who sold me the item in Miami because she couldn’t help. No problem ma’am. I will not be shopping Cartier anymore. I would prefer to spend more money somewhere and have sale associate throughly show me my item and explain exchanges and so fourth. This item was again purchased on Sunday and it’s Tuesday that I’m trying to exchange it.

Michael, You put the human element into your business and it means a lot to me as a customer.Thank you for everything!  The items are of high quality, the service is superb and packaging is impeccable.  I will definitely see you again!

We went during the weekend with my husband to buy a couple of weeding bands. We were helped by Marina, who treated us great. As we already had selected two different rings we would have to decide between, Marina was very helpful trying different sizes to figure out which was the appropriate size for each of us, gave us a lot of advice and information regarding the product we were buying, but most important to all these is that she made us feel really great and find the ring the fit most with each one of us. We all know Cartier and how great its products are, we have seen them in a catalog. But really finding which is the product that fits you best and that you identify with is a difficult task, and Marina helped us a lot with this. I would highly recommend this store and the people who work there.