Chase Bank

Horrible and unsafe, there are always "homeless" people in the bank and staff ignores them, although there is some nice and respectful people who are homeless, having" homeless" people hang out in the chase bank vestibule is a safety hazard as you don't know who they are and what they are up to. There was a "homeless" guy who was opening the doors and was touching people on the way out, there was a "homeless" lady get aggressive at me and curse me out because I didn't give her money. Besides this obvious safety issue there is always drama at chase bank, they close the bank sometimes without notifying customers, there are days where you come in and you can tell something insane happened there like the photos I posted here, the bank looks run down with the interior design, machines be out of order all the time, always unclean and messy, long wait times to to talk to a bank representative, long lines for the bank tellers, Chase doesn't accept cash advance if you have a discover credit card, they don't take coins and make you do their work by putting them into a coin cardboard roll which is impossible to do. They have high fees but they at least tell you about it, the banking details is the same at any bank but the services are not. The Manhattan chase banks have a superior customer service if you go to the wealthy areas but if you live in poor or middle class areas of New York City like the outer boroughs then you are stuck with mediocre and horrible service. For the fees of this bank and how wealthy they are, it's unacceptable to have bad service like this. The list go on about how bad this place is. Enter at your own peril!!!!

DO NOT TRUST THE FINANCIAL ADVISOR IN THERE! He’s throws you a sales pitch! He’s not helping you he’s a salesman who shows up that plastic blue 10 yr trophy…

Worst chase bank location on the planet probably. The place is consistently overbooked with customers, lines are through the door, and staff is stressed out. In my experience, the one over in Washington Heights is a little bit better, but still similarly overwhelmed. We showed up on a Saturday and someone on staff said “we’re closing in two hours so we’re not seeing anyone else,” she then said we could schedule a visit for the following Saturday at 10AM. She gave us a signed business card confirming our appointment, but the following Saturday, when we show up for our “appointment” they let us know that they don’t actually do appointments. So, we had to sign up and wait for over an hour.

I see Shelly one of the branch managers, she personable and knowledgeable. Cares about her clients and periodically calls to check on you.

This is the worst Chase branch in the whole nation. The people are rude, condescending and have zero regard for the plight of their customers. I went to this place today to replace a new card. I was told to write my name on the pad and that the next representative will call me. While only one person was ahead of me, every representative that comes out is wandering uselessly or doing nothing. I sat for over 30 mins and when I they called a lady who just happen to know the lady in the front desk, I complained that she came after me. By this time worker in there became rude and condescending. Mind you, printing a new card does not take more than 10 mins. I had to wait over 45 mins and I eventually left frustrated without a getting what I came for.

It's my neighborhood bank. Never had a problem there.

very rude supervisor the rest of the sraff was very pleasan but the lady supervising was extremely rude an incompeten she made me wait 2 hours to finally said that she couldn't help me that the system wouldn't allow her to proceed no intelligent explanation given. I went to another chase office and they did what she said couldn't be done in 15 minutes very disappointed of their services she should take some customer services classes

Very unprofessional. Refused to cash a check drawn on Chase Bank. I had passport and state photo id. I was told that I would have to open an account.

Friendliest staff ever! They did me and my friends a huge favor right as they were closing, and with a smile no less.

I loved it got my money fast