Chase Park

I’ve never felt the need to review a specific bank branch before but I had the extreme pleasure of dealing with Andrew Bruck and just needed to talk about it. I came in for a simple notary and was pleasantly surprised by how incredibly welcoming and genuine my experience was, and honestly he’s just a very cool person and amazing to deal with. I’ll be frequenting this branch for him specifically, and you should to.

The ATM often doesn't like taking my bills, and there are often homeless people immediately nearby, making it an odd place to do transactions. While I was helped today by a teller, the couple in front of me was told that there is "no banker working today" or this week, because they are on vacation. The teller called the Chase Banks in the area and reported to the couple that no Bankers had time to see them. What!!!

Very nice brunch! Strongly recommended to everyone. Nice service friendly staff, clean and quiet atmosphere. Rayan was very helpful. There are a lot of donuts and free coffee. And there's a such sweet park in a 1 minuets away from this location, you can walk after you've done all your businesses;

Walked in to open an account, 3 people behind the line but no one could open an account? One of the tellers informed me that their manager can open it but he isn’t in today or tomorrow. I just don’t understand how a bank operates without more than one person who can open an account.

An African American female cashier named Cam was being extremely rude and unprofessional to me. I went to deposit some coins and was asked to count the coins all by myself even though they were not busy at all. I spent almost an hour hand counting while Cam just sitting there watching me while being on her cell phone. After I finished, Cam told me that I put the coins in a wrong way and I need to recount them despite that she’s been watching the way I put coins this whole time. I wondered why she didn’t let me know that sooner? Did she do it on purpose to waste my time or was she just being too focused on her cellphone that she couldn’t see a customer in front of her? Then, I asked for help because it’s very frustrating to recount everything. After I asked again, she handed me a coin handling tray. I do not understand that why she decided to just watched me hand count coins one by one without even letting me know that they have that coin tray. This cashier clearly hates her job and I don’t think people like her should ever work in any position relating to customer service. I have filed an official complaint to the chase headquarters and I hope this issue will be addressed.

Chase Bank: Where The Front Rocks and the Backend Rolls 5 stars for Zach, Eduardo, and the team alone First off, we have Zach, the branch manager. Zach does a great job managing two branches. Then there's Eduardo, the Michelangelo of international wires. Watching Eduardo send my weekly wires to the Dominican Republic is like watching Da Vinci paint the Mona Lisa. It's an art, a craft, a masterclass in efficiency. Yet, he does it with the humble demeanor of a monk, never once mentioning that he's essentially the patron saint of overseas transactions. But, and here's the tragicomic twist, while the front end of this Chase Bank is a well-oiled machine, the backend team is more like a group of three stooges trying to assemble IKEA furniture without the instructions. It's like they're playing a perpetual game of hide and seek, but they've forgotten they're supposed to come out and say "found you" when the game is over. Want to hear a joke? Chase's backend team. Need a punchline? They never call back. I've seen snails deliver mail faster than these folks respond to a query. If elusive was a sport, they'd be in the Olympics, winning the gold, silver, and bronze, all while the other competitors are still searching for them at the starting line. Despite sending the same standard weekly wire over 100 times, their app greets me with error messages like they're trying to communicate in a cryptic alien language. "Error 504: Competency not found" seems to be their favorite. Yet, despite the backend team's best efforts to turn my banking experience into an absurdist play, Zach, Eduardo, and the rest of the team always come through, proving that while technology may fail, human excellence and dedication never do. So, if you're in the Short North of Columbus, Ohio, do stop by this Chase branch. Just remember to bring your sense of humor and a little patience for the backend guys. They're probably still looking for the 'reply' button on their emails.

So my husband and I just wanna open a joint account and guess how many times we need to go to their branch? THREE! Really? The first time your staff said we can do that online and then we figured out that’s not an option. The second time your staff said the proof of address is not working cause they need bills and such, and they confirmed me that a leasing contract would work. The third time, this lady just told me that only bills with my name will work and not leasing contact. Jesus! Do your employees know what they are doing? And the lady who was responsible for us today was so rude and it’s like she can’t wait to get off work. We offered if we can go print out a bank statement which she said will work and then come back. No other customers was in the bank cause the virus! And guess what? This fine lady told us they will be closed soon, at 11am? Without telling us the accurate time of closing, she highly suggested we make another appointment. No, chase, you are not the only bank in this world. We are going to PNC.

Absolutely embarrassed that I bank here. I have a business account at Chase. I was buying a van from another local business and needed the title notarized. I went here with 2 other business owners that said we should get it done at their bank. I insisted on going to Chase. We were greeted at the door by a gentleman that asked what we were here for. We were then directed to sit in the lobby and wait. After about 25 minutes Amber S. Greeted us. She seemed pretty bother and in a hurry. She said she would only talk to the seller. So at that point I went to get a cashier's check from a teller. I wish I had been directed to do that before I waited all that time. Amber then informed us that she would not notarize the title because the seller was not an account holder. It did not matter that I needed my part of the title notarized also. The part that really gets to me is Amber made it out the door before we could even get the check printed! Horrible customer service!! She simply didn't want to help because she wanted to be somewhere else. I had to hear about it the rest of the day when we had to go to the seller's bank that also notarized my signature without question. If that is Chase's policy it should be changed. Otherwise both seller and buyer would have to be account holders. As much as Chase would enjoy that it is not practical. If it is not their policy then customer service at this branch needs to drastically change. I have been to other branches and have not been treated this way. I suspect it is this branch.

This company no longer gives out transaction histories when needed. Instead you have to wait a half hour to see a banker just to look at your transactions and find anything that's fraudulent. This branch is particularly nasty about that and will call police if you so much as look at them wrong. Used to be one the best ones in town. Not any more! Of course, Chase in general is trying to force everyone to do anything online so they don't have to pay staff. I will be closing my account with them.

I only occasionally visit the Chase Bank branch at 677 N. High St. because I am so rarely in that neighborhood [except when I am passing by on a COTA bus with no other reason to stop]. However, it had been absolutely wonderful that that branch had been open today [6-15-2019] as usual even though the Stonewall Pride Parade had been going on outside. I had been watching the Parade from a location about three blocks south of that branch and then suddenly realized that I had been nearly completely out of cash. I could not access the internet from my smartphone to confirm the location of that branch but had remembered on my own where that that branch is located so I had started walking. Just as I have come to expect at any branch of Chase Bank, I had been able to withdraw my money from an ATM [before 2:00 p.m. on a Saturday] and then enter the bank to request smaller bills.