Chaves Bakery

I've not had a bad experience there. But I don't frequent this one as often as the one on king's why which is great. They have more variety than Madison Ave, more space than kings hwy. I got what I needed fairly quickly. Only thing I can say negatively is they need to clean up the items in the glass display. The thing about glass displays is us customers can see it all. So every cookie that'd fallen out its dish, every empty tray with crumbs and frosting left behind, could be seen. I got 2 black and white cookies. Some cannolis and 2 cupcakes. They were super fresh and nicely packed. Those black and whites are my weakness - "Look to the cookie!"

Based on the other reviews about bad attitude and poor customer service, I’m not surprised that this is how their drivers treat private property while out making deliveries in a marked truck. Couldn’t be bothered to use the driveways just up / down from here to turn around. And, I guess I shouldn’t be surprised that I didn’t receive any response / apology when I contacted them to report this.

This bakery is a gem. A must if you're in the area. From fresh made rolls, danishes and deli sandwiches. Delicious

Their red velvet cupcake are so good I have been going to this place for a year and half great customer service. I love going here

I went inside to this location and the lady seemed in a rush. I ordered what I usually get at other locations. i asked her for the freshest one. She swiftly caught an attitude and said that they are all fresh. Anyone who has worked in a bakery knows that new batches get put out throughout the day, and that the new ones get pushed to the front of the display. I’m now home 10 minutes later with stiff NOT fresh cream topping on my strawberry short cake. It’s HARD to the touch. The other croissant cream filled pastry i purchased is bad too. The cream filling is also hard, disgustingly old and stiff too. I buy these from other locations and other bakeries that use the same cream i know what it’s supposed to taste and feel like. Don’t waste your time coming here. It will be money down the drain. The cream should not be crumbling in my hand

The worst. Not only do they take forever to answer n when they do they have the nastiest attitude and when is time to pick up either is not done or it’s wrong n then more attitude. Talking about we busy n you get there n the place is dead smh

Horrible customer service - after making my sandwich wrong they continued to walk past and ignore me at the front counter. After paying for extra meat and cheese my sandwich had literally one slice of meat and she said that’s how it’s supposed to be $5 for bread and cheese absolutely not The African American women at the register and the cook small Spanish women Both need to work on their customer service skills

Great bakery and great sandwiches best place around. They also make tres leches cake and they are delicious. They always had fresh brew coffee and they staff is very nice and helpful. Bathroom are clean. Birthday cake and a large inventory of all types of pastry best place in Danbury to get your sweets.

Terrible costumer service!! I was there at 5:45 pm and the door was looked…. I was surprised because they normally close at 6 pm. Who ever works there should respect the bakery hours. Good bakery!! Bad costumer service!! Waist of time

Awesome bakery, always super fresh and tasty. Affordable sandwiches, friendly staff and great breads! Chaves is a staple in many lives, and you can get the most fresh and their tastiest products directly from this location.