Children's Care Pediatrics

My children have been coming here since 2017 and I love their Dr. Jessica Norris. She is so sweet, kind, and a great listener. I also will give credit to the other Doctors and PA that is there whom we get to see when their doctor isn't available and we have always received great care. Like some have stated, if you're 15 min late, you will have to reschedule and honestly I understand it. I too have had to reschedule but I get it when you have a busy day. Just know this office will listen to you and anything you ask of them to check with your child, they are willing.

Honestly, let’s just start by saying I enjoyed learning with this office from my patients, and Only Dr. Thomas and NP Avery. Wonderful work shows for it self along with patients when your doctor attends to their patients needs. I can say that this office has a lot of growth within, when it comes to patients along with follow ups, billing, time-management, and management itself. Unfortunately, I recently was working here and my experience since day two was very up and down hills because of the doctors and management. Certain staff members only cares for patients who have a relationship outside of work. Please be ADVISED to keep private conversations to yourself that has nothing to do with your childrens health, any extra information it’s not worth the gossip.Unfortunately you will probably only spend less than 3 min with your provider and receive care from a nurse and your dismissals. Many patients have complained but your only solution is to switch to another provider in which you would have additional 2-3 min. However, I did build patients bonds and relationships to be the child’s nurse for the date of service they choose. In conclusion I do wish all is well with the future for these children health and safety. I do hope this office grows with maturity and loving all patience, no matter what ethnicity or race.

My son is always scared to go out to the doctor's office like most kids are but I can tell that he feels a little more at ease here. Dr. Avery Gregory is awesome! My son and I both enjoy our conversations with Avery and the nurses there. His last visit was getting his vaccine and as he coughed like the nurse instructed him to do he was done! Avery then came to check on him. Awesome doctors and staff!

The Doctors and nurses and front desk are wonderful! It’s really a shame I have to leave this office because of the maddening situation that happened with the billing person. My daughter comes in every year around her birthday for a physical. I don’t remember the exact dates and I don’t think it’s my responsibility to. I was allowed to book the physical without notification that we were still inside of our 365 day window. I was charged an out of pocket fee and co-pay of $260! I tried calling the billing person and they were never in. I finally got through to insurance and they told me what happened. I was extremely frustrated and the office didn’t think it was their problem. Naturally, I paid the bill. Then, a few weeks later I get a letter in the mail stating that I owe a balance and have 10 days to pay or they will send me to a collections agency. I was extremely confused by this. I called the dr office and they told me that I did NOT owe a balance and that in fact, I have a $25 CREDIT on my account. I said great! And hung up. Few weeks after that, I’m getting calls from a collection agency for Children’s Care Pediatrics to collect a debt. Ohhhhh my was I angry now! I emailed the collections a photo of my paid $260 and they never called back. This billing issue is ridiculous! This is not good for such an amazing practice. I will miss Dr. Thompson and Dr. Avery, as will my daughter. I hope they get the billing person out of there and fix this soon.

If you’re looking for a pediatrician that you and your kids will love- then this is it! My kids love going to the doctor to see doctor Norris! Everyone in there from doctor Thomas to doctor Norris to front office staff and nurses always ensure a visit to the doctor is a happy experience for my kiddos! I have 4 kids including twins and Doctor Norris is so attentive to each one and is very thorough and listens to all my concerns I call a lot . She never makes me feel bad for asking questions! I drive over 35 minutes Buford! just for Doctor Norris !

Dr. Norris and the nurses here are excellent. So accommodating, even with last minute appointments when our two kids are sick. We’re always greeted with a smile and never rushed out the door after the appointment is over - super helpful while trying to wrangle two little ones. My kids love Dr. Norris.

As a first time mom of multiples, I have been overly satisfied with the level of quality care my twins have received. The staff is so friendly and the doctors have been great since the moment they checked on the twins post delivery. Dr. Norris is such a kind, warm and knowledgeable pediatrician and has been so helpful in her recommendations for my children’s overall health and wellness.

We just left our first checkup for our newborn son and I have to say, it was amazing so far! Dr.Suresh is awesome and she was so kind and helpful along with everyone else in the office! They were also really flexible with our appointment time. It's really unique also! They have the parent handle their baby/kid instead of messing too much with them and stressing them out. Then you're allowed to touch them and such while they do procedures/checkup. We will gladly be going back for all of our future visits!

Children’s Care Pediatrics is the best! We see Dr. Norris and Avery, and they take excellent care of my son. The whole staff is friendly, helpful, and professional. As a new mom, I’ve had soooo many questions, and Dr. Norris and Avery have always taken the time to answer those questions and make me feel supported. I definitely recommend this practice!

Go there at your own risk. Our infant was Dr. Thomas' patient. My husband and I would go together to the appointments. Dr. Thomas never informed us that our baby had a hernia. It was our baby's GI doctor who saw the hernia and told us about it, and recommended that we take our baby to aa pediatric surgeon. After seeing the surgeon we learned that our baby needed surgery. Avoid this practice, and Dr. Thomas in particular.