Reviews
For the life of me I could not find the mowers I needed in Utah or Las Vegas. I came from Utah and bought three mowers from them. They were very friendly and hooked me up!
They are very good fixing garden equipment. They also sell new items with warranty. I know these guys fro around 11 years, I don't care I have to drive 40 minutes because I know they are good fixing machines.
Ok my 1st experience here was not the best. That being said I came back and dealt with Freddie. That guy is amazing!!! My power washer after I got it repaired had another thing go wrong not their fault and he gave me a loaner for free so I could finnish my job! What a great guy!!! Then he custom built me a Frankenstein beast that will cut down a tree. Thanks so much!!! You will always have my business.
Have worked with Floyd and family since 1998, have always had an excellent relationship, never had any trouble with service, parts, equipment, my equipment is repaired and/or serviced in a timely fashion at a great price. They take a lot of pride in their work and take good care of their customers. I wouldn't take my equipment anywhere else.
I have been taking my small engine type of equipment to Chino mower for 50 years. I've noticed that the service there has been progressively getting worse so I quit going last April after my last fiasco. I wrote a comment about it. Freddy had taken over the business last year around August or September so I thought I would give them another try and to my delight Freddy was more than happy to take care of my needs and assured me that they were under New Management and customer service was job one thank you Freddy.
This place now has new owners but they are very nice and business seems to be doing well. It is still one of my go to places for chains for chain saws and small engine parts that I need for lawn mowers, blowers, power washers etc.
I have been to Chino Mower quite a few times and have always been treated very professionaly and with great customer service. They have even offered to show me how to properly maintain & wind my trimmer line, on my weed-wacker. Great family run business, and I would recommend them to others in need of information, parts, repairs or new equipment. Ron
I brought in my edger today that had fallen over and I thought I needed a new muffler because of the white smoke. The receptionist and mechanic told me all I needed to do was let it run until the oil burned off and then the white smoke would disappear. When I went home and did that my edger worked again. They did not charge me a penny when they could have because I did not know what was wrong. Thank you Chino mower for your honesty. You now have a customer for life and I hope many more because of this review! Johnny T
Its one of the worse places i ever seen,the employees are really disrespectful to others took our pressure washer for warranty and the dam thing won’t even run. call back and they will have you on hold for ever , i don't think people can rely on this kind of business i gave them one star cuz its no lower option
Terrible customer service. Walked in, waited for 20 minutes with no help then got redirected to several different people. Still no help, all I needed was a universal gas shut off valve for a 5 hp engine and ended up getting it at O'Reilly's. Visited 8/8/19