Chuze Fitness

Took 3 attempts to cancel my membership before Chuze would finally stop charging me monthly fees. Chuze claims to not have received the first cancellation email I sent in March. Then, when I call back in April to check the status of my cancellation, Chuze informs me they cannot find an open account with my name or phone number, and so the account is definitely closed. Well Chuze charged my card again this month. Thanks Chuze. The staff here is very polite, but they are not helpful in resolving issues in any way, shape, or form. It’s only 10$, but how many people have they done this too? 10$ can add up fast. Very disappointed in your lack of resolve, Chuze Fitness.
1 7 years ago (15-05-2018)

I was looking for a tour. I am trying to find a place for a couple of classes a week and friendly. I was being helped (both great people and very nice) and had some questions about paying in full. Another employee interrupts twice. On the second time, I left. I would have loved to hear what Matt said and actually seen the place, but not when an employee interrupts. Rude, Rude, Rude.
1 7 years ago (06-06-2018)

I chose Chuze because out of all the gyms I went to visit to get a membership, Chuze made sure I looked at other gyms first, had a tour, and was absolutely sure about my decision to get a membership here. In no way, had I ever felt pressured to join or ever received obnoxious phone calls about memberships. Of course, each location is different but I LOVE the 22nd location. The staff loves my child, learned my name, and always helpful when I need help. I actually become a little sad when people leave or transfer from the staff because they’re all so nice and memorable. I have my 1.5 year old enrolled in the kids club and he LOVES it. Before you decided to sign up, know that it is NOT a real daycare. They aren’t allowed to change diapers and if a child is truly inconsolable and making other kids uncomfortable, they will come get you. Besides that, it’s very clean, very welcoming, and has things to do for each age group. They have xbox consoles and movies for older kids, toy kitchens and whatnot for toddlers, and even have a gated area for smaller babies and a nice chair if your child needs to be breast fed. I saw a few negative reviews on the staff not being friendly but I’ve never had any bad experiences nor my friend who also had her child at the daycare. Actually, they helped my baby feel comfortable in a group setting again. The gym is super clean, everyone I had met, staff and non staff, were friendly, and such a good gym experience over all. I used to be TERRIFIED of the free weight area but everyone there is incredibly willing to help you out. If you have any issues at all, Chuze will make sure it’s resolved. Husband did cancel his memeberxhip since I have premium but can’t sign in as a guest on their tablets so he just gives them his number and he’s good to go! Anyways, now i’m Rambling. I highly encourage you to get a free week or day pass so you can try it out first and get a feel for the gym. It’s a great gym but what may be perfect for me may not be perfect for you.
5 7 years ago (05-06-2018)

$1 sign up/12 month contract/$50 cancellation fee. Paid $30 monthly for the premium membership plus childcare. Stay at home mom and I wanted some time to workout for myself I went for a total maybe 3 months.. Each time no more than 20 minutes into a workout due to workers coming to get me, they didn't want to watch my son. I'm an experienced childcare worker and know my position is important so parents can have time for themselves and I know most kids will come in crying or have special needs and it's my job to help them cope and feel welcomed. I feel The workers didn't want to help my son feel welcomed, either from lack of training, no experience or laziness. I paid the $50 cancellation fee cause I couldn't use the gym for $30 month, and I'm not one to make a scene. I really wanted to like this place for location and cleanliness but want nothing to do with this gym. It Didn't work for me.
1 8 years ago (21-12-2017)

Aggressive, poor management. This group is polite but ready to abuse customers. Customers beware, nice price, sad deal.
2 7 years ago (18-04-2018)