Cold Stone Creamery

Went out for a Sunday treat. Last hour of the night but the staff was doing their best handling a large crowd and keeping it moving. The young guy with glasses behind the counter we professional and helped us quickly.

Customer service wasnt pleasant. The ice cream did not disappoint though. When we had walked in, we were not greeted or seemed the be acknowledged. It seemed as though we were a burden. When ordering, one out of the two employees there snaped at my boyfriend who had only been to a cold stone one time about 1-2 years ago. He had ordered a waffle cone and she didn't explain that all the sizes can fit into a waffle cone. So he assumed she didn't hear him say "waffle cone" since she had an ear bud in. He said "no waffle cone" and she replied "yeah so, all of these sizes fit into a cone‍". The bathroom was not kept.

This is the worst cold stone I’ve been to. And IVE BEEN TO MANY. The management was terrible my ice cream cake was DISGUSTING there was hair folicals and prices of skin in my cake. This was bad this was bad bad

Would have been 5 stars but it is a little spendy. The employee working was friendly, professional, and fast. He was busy and still said please and thank you and asked how my day was.

I arrived to pick up a online order for a ready to pick up now cake. Much to my surprise Not only was the cake not ready/ available but the cashier seemed incredibly confused and unable to articulate the mix-up. I showed her my receipt as she continue to argue that there's no way I placed an order at her store. I then asked her to call the other location. As time was slipping away and I was in a hurry I asked if the other location has the cake that I could go pick up. She said yes and I asked if I would have to pay again. She said yes and you'll have to call my manager to get a refund and pointed at a very tattered note taped to the countertop. I snapped the attached picture and explain that I would have to worry about that later. I called the other location and spoke to Lori who was kind and patient. When I arrived at the Stapleton location the cake was ready for me and I did not have to pay again. Don't waste your time with this location just drive the extra 5 to 10 minutes into Stapleton for a better experience.

Hours posted on mall website are wrong. Several different hours posted on different sites. No hours posted on door. 11:30a on a Monday.

Closed small paper sign on the door says open today at 2:30 PM. I give them 1 star as I got no ice cream.

The worse customer service ever!. I came tonight around 8:04, They look at us with long faces, they don’t say welcome, nothing. Order my stuff for “to go” and they throw the icecream in top of the glass with attitude and withiout lids “for to go”. When they give me the lids, they smash the icecream with it and never gave me the the correct one. I ask for the correct cup for the lid and they gave me the cup but 1 by one asking three times when they know that tge lids where wrong. This is the second time that we have bad experience going on a Sunday night. The two time has been with the same person. A black dude with ear buds that never lisens and the other kid that makes the same mistakes on purpuse. They had all the chairs up like “closing time” and the coldstone signed turned of when they close at “9PM”. At the end, we were heading out to the door and one of the dudes screams “wait” all loud as a joke that does no make any fun. I would not return to this place anymore.

Ice cream was good of course, but the employee was alone and it was very busy. She handled it well but she was left with hardly any inventory. Made the experience somewhat negative. The prices here are a bit higher than other locations and the servings much smaller. I only got the "Like It" and there was still so much room in the cup. We spent $30.00 and the servings were much smaller than usual. It was a surprise. We love Cold Stone so our family will continue to go but we definitely will try to avoid this location. I would like to reiterate that the employee handled herself well and she had great customer service skills. I also understand things happen with receiving inventory but it was like 7 flavors of ice cream and equal topping missing. Its just hard to work under those circumstances especially on a hot busy day and your schedule by yourself. Maybe on days like that considered giving a discount or something. Just a thought anyway but over all decent experience, good ice cream and a very hard worker. Thank you for reading my ramblings, hope it was nice and informative. Enjoy your ice cream..

The staff was unprofessional and extremely slow. We saw multiple people come in, wait in line, and leave because they weren't being served. My ice cream also came out mostly melted with huge chunks that weren't chopped up.