Columbia Eye Consultants Optometry

In short: way overpriced I was seen as a new patient there a couple years ago and had an unremarkable experience. Not terrible, but also not great. I was seen late, the waiting room was crowded, and the facilities seemed outdated. I had selected them because they had won a Best of Columbia award and remembered being surprised by it after my exam. But whatever, I wouldn't need to go back if I didn't want to. The reason I'm writing a review now has to do with the cost of a routine eye exam for a return patient without insurance. When I went for my first appointment, I had insurance that covered the exam. My insurance has changed and no longer covers any optometry; I need new glasses and obviously have to have an updated prescription to do so. Some offices offer less expensive prices for patients who have already had a comprehensive exam with their doctors so I thought it would be worth it to return if I could save some money. When I called to get cost information about a routine eye exam, I found out it was over three times as expensive than other optometrists in the area. When I politely inquired about if there was any other services included, if there were any cheaper options for return customers or people without insurance coverage, and why there was such a large discrepancy in prices, she was a bit rude about it. All she said was they "have a different kind of doctor here" and "that it was my choice to go elsewhere". So, I will be. I wanted to leave a review to alert people who would need to be paying out of pocket for optometry services that there are much more affordable options with people who have better customer service.
1 7 years ago (17-10-2017)

They were able to get me in very quickly as a new patient and when I needed to reschedule they were able to get me in the following day. Dr. Derose and his staff were AMAZING. Always friendly, even when I had my not so patient 1 year old with me !!
5 8 years ago (20-06-2017)

Wonderful Doctors and a great atmosphere. They are also always on time!
5 7 years ago (01-09-2017)

Very poor customer service! Was told 3 different times that my insurance would not cover certain items. Was told today (Having to pay MORE money) that they only ran my insurance once. I asked them how did you find out for the other 2 trips that my insurance would not cover? I told that they were either lying then or now, which one.They tried to cover their tracks with insurance BS. I went ahead and paid because I need them to drive. They got me once but, they will never get me again. STAY AWAY FROM THIS LOCATION!
1 8 years ago (31-03-2017)

This group takes care of my entire family and they are always well taken care. I have been a patient for over 15 years and highly recommend Columbia Eye Consultants!
5 8 years ago (08-09-2016)