Comfort Suites University - Research Park

Room was nice. Laundry facilities out of order. My main issue though was the young girl running the front desk. She was consistently rude and disrespectful. Never have I been treated in such a disgusting way at a hotel. Thought this was the hospitality industry. Well not here. Spend your money elsewhere if u can. Not worth coming here to be treated like that. Hopefully management makes a needed adjustment!

The hotel was clean and has all the standard amenities. Decent breakfast with plenty of options. Coffee machine instead of fresh brewed is disappointing. The staff is inattentive. They are just there and typically hiding to avoid people. The guests are a mixed bag of normal people and loud mouth a-holes who walk around with their phone playing music in their pocket or just talk loud AF like a effing jailhouse. This is why I won't be back. I need to pay more to avoid these types next time I'm in Charlotte.

Enjoyed my stay here. Check in was ok. Front desk ladies was... well they was there. They wasn't rude but wasn't welcoming either. But I was cool with that. I just didn't bother them. The gentlemen was much more talkative and approachable. Breakfast was breakfast. Nothing to brag or complain about. And same thing with the lady over there. She just stared at me and others with a don't ask me anything look. So we didn't. My room was really nice and clean. I always check my room when I stay somewhere. And I've stayed in what was supposed to be some top ratings hotels. However, I've always found many of those rooms to be less than expected. But staying here, I arrived thinking less of. But once I looked everything over, it was way way better and much cleaner than others. Thank you housekeeping. Plus, the bed was super comfortable. My only complaint is the water pressure could be better. But hey, that's not to bad. I just viewed it as a preference. So 8.5 out of 10, I recommend.

I stayed at this hotel on 10Aug2022. I had my friend with me and her kids. It was terrible. The room was dirty, rusty metal in the bathroom, hole in the door and a nasty rusty matress in the fold out sleeper. We asked for bedding and was told we don't have extra blankets as the bed was not made. Asked for sheets, none were delivered. We ended up taking bedding from our beds to make it up so the kids could sleep on it. Poor customer service, the smell of Marijuana in the halls, and an elevator with a sign that said Out Of Order, still working. The only positive, breakfast was very good but not sure I want to pay $120 for breakfast. I did take photos. One star was generous! KAT

Do not stay here. Beds had no sheets, asked for some they never brought. Bed had no blanket and when we asked for one we were told there were none. The pull out bed had rust on the mattress. The bathroom door had a hole in it from being kicked. The pillows are not full. The evening manager was rude and didn't move off her chair at all. Just sat there and stared. The elevator had no buttons to go down to the first two floors, just wires taped hanging out. The ONLY good thing there was the breakfast. DO NOT stay there. The expense of it is not justified. Get a tent and go camping instead. At least you will have a blanket. Or stay there and bring your own.

Stayed here during a sport tournament and the lobby area smelled like moth balls, ants in the bathroom, and stink bugs and lady bugs all over the sleeping area, beds, curtains. Also saw stink bugs in the hallways. Friends stayed on a floor below us and they had the same issue with bugs. I told the front office that I would like it to be addressed or given a new room or provided some type of refund. I was told maintenance would come to my room but they never did. Spend a few extra dollars to sleep somewhere cleaner.

We were hopeful based on the photos that this hotel would be clean but we were disappointed to say the least. Not only does the hotel need repairs peeling paint, water damage, etc. but when we woke up in the morning we noticed my husbands socks that were near the AC unit, were SOAKED. The AC unit leaks. My 11-month old son and my husband both woke up with runny noses and just not feeling 100%. After seeing the soaked socks we really started looking around and saw mold almost everywhere. We wouldn’t recommend this hotel. There are plenty of others in the area.