Reviews
DO NOT STAY HERE!!! I normally check reviews but, we stay at Home 2 Suites and various Hilton hotels all the time so I assumed THIS location would be fine for a quick overnight stay. The reviews are TRUE. - blood stains on the sheets - filthy stained carpet - filthy stained walls - light switches don’t work - curtains don’t close - front desk unprofessional and rude We tried to avoid complaining but, there were just too many things that were wrong. We went downstairs and the “manager” CAMI was beyond RUDE. She had 5,000 excuses…never apologized…ARGUED WITH ME ABOUT THE CLEANLINESS OF THE ROOM. Ma’am do you think we booked this room and wanted it to be filthy? Did we put that in the comments as a request? Why would you ARGUE with a GUEST? She did not want to move us and said since we were in the room for a period of time and used the restroom she couldn’t move us. We were literally in there no more than 10-15 minutes. We were told she didn’t have anyone to clean the room for the next guest. Well obviously they didn’t clean the room for us. She insisted that she walk with us to the room so she could “see” my complaint. Once she saw the blood on the sheets we were moved to an additional room and again BLOOD STAINS on the sheets. We were moved to a 3rd room- we checked the room with the service desk young lady night shift person prior to accepting the room. Luckily we were just passing through and only had to suffer in this place for one night. DO NOT STAY HERE! We are waiting on corporate to contact us regarding this hotel and more importantly regarding Cami and her unprofessional handling of our family as guests.
The hotel was clean and the rooms are nice and very spacious. I want to give grace to the staff since they had to work over Christmas, but some were very rude. NOTE to get early to breakfast because over our 3 night stay they do NOT replenish the food throughout the morning- first come first serve. A woman working the front desk got angry that I asked for an extra towel for the pool- snipping that I needed to bring my dirty towels in a bag to the front desk if I wanted a clean one. Nowhere was that a stated rule so that was a bit frustrating. Another employee kept snipping at guests when using the waffle iron. Overall a decent stay, but I could’ve booked a cheaper motel and had the same amenities.
As a traveler for work, and a Hilton platinum member my go to hotel is almost 99% Home 2 Suites. They are usually always clean and accommodating and a decent Breakfast. However this franchise owner and location is by far worst. No variety for breakfast, example No dairy free options, only 1flavour and brand of yogurt to choose from, No Conditioner or lotion the rooms. only 2 pillows, upon check in you are only offered water Ice makers on the floors didn't work. the rooms need a huge update. I am normally offered a snack and a water. Only positive remark, 2 employees I encountered that were amazing. The 2 men working the maintenance and the grounds. they were very polite.
Low class hotel, not what I expected at all. Food was not good, at all. I asked for an additional roll of tissue and they never bought it so I had to go down and get it myself. The bed was barely made, very uncomfortable with what smells like old sheets, do you wash them if so… throw them out and buy new ones. Room smells like THC/Weed or people in other rooms were smoking the days I was there. Bed was very uncomfortable and made noises every-time you moved. Toilet had bowls and blood and urine stains on the floor. I had to ask for cleaning materials to clean because maintenance was not available. Old rooms will not stay here again and will be posting pictures on social media to alert others. As a gold member very disappointed.
My sibling came to town to celebrate our mom's bday and stayed at this lovely spot! Loved the service, the kindness shown to my family, the rooms were clean and huge! Will definitely become a regular spot to suggest to others coming to visit!Rooms: 5/5
Great location but the rooms AC units made the room unbearable. One sounded like a siren every time it was on while the other couldn't hold temp. Front desk said they'd have management contact me which never happened. Did not feel valued as a diamond member.Rooms: 2/5
I was supposed to have a room with Tub, Didn't get that I Paid for it , I Called To Front desk They Would see To Help Get Me In the right room. I didn't have but one roll of tissue the paper towels was empty but two , the coffee cup was dirty hanging the glass to drink out of was dirty . The room was nice and big , but the staff could have been better at looking in to putting me in a room I paid and requested for. I work for Hilton So I Know And Understand Every Rule, this Hotel Really Let me down . Rooms: Make you to call and check if your asking for a special room to confirm their giving you the right one
The staff was wonderful, Cami who was our main contact who made the stay smooth, Kayla, Ja'Net, Essence, Star, Ashley. It was nice to hear the hellos and greetings, whenever we came or left. They had good suggestions if we had questions about the local things we were interested in. Rooms: We had a spacious room with a queen, windows facing east, with some spectacular sunsets. It was off the main thoroughfare, but far enough away from the restaurants, so there was no noise, very quiet. A good sized flat screen, with Spectrum provides, ESPN and their affiliates. A nice shower, big enough for two, plenty of towels, a large fridge, coffeemaker, dishes and dishwasher and microwave. Nearby activities: We we right next to the UNC of Charlotte, so there were restaurants, local food, grocery stores aplenty, and places far and away that were good. We did one day taking the LYNX train into downtown, with an all day pass for $4.40. Saw museums, ball park, parks, outdoor local art, murals, all kinds of old and new things.
Hilton should remove their name from this property. It's in absolute shambles. So many other choices so close. Do not stay here, mold, dirty, rude workers, I actually can't believe the filth I just indured for a week, very weed and pet friendly though so if you're into that, you can smoke weed while walking your Llama right down the main hallway. I just left urgent care, both eyes have bacterial infections. Doctors asked if I have been sleeping on dirty sheets.... Hilton, Dept of health, state inspectors, please shut this place down, it is that Funny how Hilton or the location has not reached out to me.... absolutely horrible, stay elsewhere especially while i continue my efforts to get this location shutdown. filthy!
Broken bathroom light, bathroom door would not close completely, shades in room broke and would not open or close, sink/disposable filthy! Extremely noisy during the stay from other guests.Rooms: 1/5
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