Community Healthcare Network Lower East Side /Catherine M. Abate

Extremely rude staff and dishonest. Especially the nurse Nicole Villavega. Also the entire staff is dishonest as they refer to a midwife as “doctor” when the individual has prescription abilities but no doctorate degree

I have had nothing but a good experience at CHN LES. I previously saw Dr Hang who was great and took all of my issues/complaints seriously. When he left, I was transferred to Dr Hollander who also has been wonderful. She listens to my needs and makes sure that I get the medicine, supplements or referrals that I need. She is also very responsive to private messages on the portal which is nice. I had several conversations with the nutritionist who was also very kind and helpful. I am very happy with my treatment here.

This clinic has gotten even worse since COVID-19 situation happened. The earliest appointment they have for addressing allergic reaction is three months away from when the allergic reaction occurred. Pretty much every time my medical needs are addressed at the urgent care instead of this clinic. Instead of scheduling appointments with a physician I can only see nurse practitioner which is not the same adequate level of medical care. So far out of 100% types of medical needs 0% are addressed by this clinic when they occur. Requests for medications that are part of serious medical care are disregarded and it takes calls from pharmacy repeatedly calling them to get even basic prescriptions filled. Staff at their call center are dismissive and don't care to help you.

I have such a terrible experience every single time I come here. There is absolutely no point in making an appointment at this place because you’ll literally still be there three hours after your scheduled appointment time. I had a 10:30am appointment and didn’t leave till 1:30pm and all I needed was to get my blood drawn. It’ll be your lucky day if you call and they answer the phone on the second or third try. Like a previous reviewer said, I’ve been trying to get a physical form filled out for weeks now and they’ve kept delaying it, having me get vaccines i didn’t need and giving me the run around. They have no consideration for people’s time. Are the staff here unaware of how unprofessional and terrible their service is? They take their time as if people don’t have other things to do, it’s ridiculous. I used to come here as a kid and loved it but it’s definitely changed for the worse. I’ll be changing my primary care physician immediately.

This place billed my insurance for services I did not receive. I reported this to insurance. Don't come here if getting medical attention is your goal. This place is fully staffed with the incompetent who have little value in a persons time. I saw a dentist here with my health plan a month ago yet there was no clue about my insurance when I came in today for follow-up cleaning. Arrived 20 min early also but this wasn't enough time for the staff to have insurance info for my appointment. Is this confirmed before the date of appointment? Apparently not. From 11:15 am to 12:30pm, I am still waiting and have paid $12 in meter parking at moment. Still waiting for dentist. With the star rating here, I doubt the administration will care about this review or do anything about it but, I hope this diverts others from wasting their time.

Horrible. You can’t get in touch with the office ever. Looping automated voice messages. No one ever returns your message you’ll be dead before you get in touch with your doctor. I’ve brought up repeated concerns and issues that never get fixed. Very unorganized and unprofessional. The office manager sounds like a young guy is super unprofessional, unhelpful and obviously doesn’t know what he is doing. What’s worse he blatantly doesn’t care and show a complete lack of regard for the health of the patients. This place need to get a check up from the board of health.

I checked in at 1pm and waited 75 minutes for my 1pm vaccine appointment. 8-10 people came after me and sailed right through. I finally went up to the window to ask what the issue was and the receptionist said that the RN who normally administers the vaccine leaves at 1pm. Questions: 1 Why would you schedule me for this appointment time if the nurse has already departed? 2 why wasn’t this communicated between staff members? 3 why am I alone in the lobby where half a dozen staff members are walking around, nobody asking about what’s happening with “this guy”? 4 why is an RN leaving the office at 1pm? Obviously people like me need assistance after 1pm...

Literally one of the best clinics I know in the entire NYC area. I have been coming here for years as well as other family members. I can say like any other practice they might have their off days but when it comes down to REAL emergencies the staff & doctors are more than prepared!!!! They called the ambulance for me immediately, were ready to perform the necessary procedures to treat me with a code blue scenario & for ANY problem I have whether birth control related or a simple cold, they’re always willing to help the patient out. I wouldn’t change doctors not even if they paid me. I’m staying right here. Perfect for anyone and everyone/ 0 discrimination and judge-free zone.

I've never seen a clinic with scheduling this bad. I've been here about 5 times for a variety of reasons, and typically have to wait more than an hour after my scheduled appointment time to be seen. My Dr. Visits are never more than 15/20 minutes, so really I end up wasting hours for a quick visit. DO NOT GO HERE! You're better off finding somewhere with a 30 minute commute than going here. The entire experience will take less time and you won't be lied to about your appointment time. Don't waste your time with this awful place.

Spend at least two hours to see the doctor my every single visit. Even it’s just going over the test result, which usually takes 10 min but have to be prepared for at least 1.5 hour wait to do that. Patients curse and yell at each other. Horrible experience. It’s just ridiculous. My appointment was at 1 I arrived on time. Waited 2 hours already and was told there’s still at least 45 minutes wait. So by the time I was seen it was 3 hours after my scheduled appointment. Another time I waited 3 hours to get my second hepatitis B shot. Waited for the first hour and wasn’t called so I checked in with the front desk they didn’t know what was going on either so I waited another half an hour was seen by the nurse for regular body temperature blood pressure check up and went back to the waiting room sat another hour to be seen by the doctor and it was just like ok u are getting your second shot today and so I was sent back to the waiting room to wait another half an hour to actually get the shot which takes 2 seconds to complete. What is the point of scheduling appointment if it makes u wait 3 hours every single time. They always over book appointment. If u have an appointment, be prepared u are going to spend your entire morning or afternoon sitting there dealing with rude staff members and angry patients. Completely waste of time. Avoid at all cost.