Computer Heaven

James and Hansen from the Baton Rouge store were so helpful and knowledgeable about computers. They did a really good job with helping me out with a problem I had with mine when all Best Busy Geek Squad wanted to do was scam me for my money. GO TO COMPUTER HEAVEN IN BATON ROUGE. THEY ARE THE BEST.
5 7 years ago (04-06-2018)

I wish I could give this establishment a 4.85 Stars. The store has great hardware, software, and excellent customer service. There are deals to be had here as well as custom built computers, if that be your need. I don't work for Computer Heaven but love a local business that is this good. Drop by and give them a try. One Love
4 7 years ago (28-02-2018)

the hard drive on my computer completely crashed without warning, and I lost all the pictures, files, and documents stored on it. Usually to retrieve that kind of data back costs several thousand dollars and sending your laptop to germany, but they were able to find a replacement hard drive chip for my computer (something more rare than organ donor matches) and restored all of my information for MUCH MUCH cheaper. Super nice guys, always called to let me know about the progress. Had my computer back and fully working less than a week later. Would give them more stars if I could.
5 7 years ago (15-02-2018)

Drove out of my way (on a road trip) to buy a certain HP laptop charger after calling and being told they had the exact one I needed for my model. I got there and they didn’t have it. It is not nice to waste people’s time by not bothering to confirm availability before you tell them you have something in-store.
1 7 years ago (21-05-2018)

Initially, I was VERY impressed with Computer Heaven. After being tired of dealing with Apple to get my Mac screen repaired I was in seek of a computer repair shop. I stumbled across Computer Heaven, checked out their reviews online, and was impressed. There was 120+ mostly positive reviews. I decided to give them a try. I gave them a call and explained my problem. They gave me an over the phone estimate and I decided to go with Computer Heaven. They had reputable reviews and offered a 90 day warranty on the part I needed to have replaced. I went in to their store, and again... I was impressed. The customer service was excellent and they worked with me to try to find the most affordable option to get my Mac repaired. I ended up having them do the repair. They said it’d be 3-5 business days to have the part ordered and installed. I believe they had it done on the 4th day, which I was happy with. Upon pick up, again, I was pleased with the friendly staff. I inspected my computer and the screen seemed to look good. It lit up. There was no lag. The camera worked. Everything seemed great. I was happy. Later that evening I was at home, checking out the laptop even more. I pealed off the plastic film that the laptop screen/ top lid came wrapped in and noticed 2 slight scratches near where the hinges are. I assume this happened during the install. They are faint and only about a half inch long. Upon even further inspection, I noticed one of the screws holding the bottom plate of my computer on was missing. Now I know a minor scratch and a tiny missing screw is minor, however when I pay $500 dollars for a part and $150+ for a professional installation, I expect professional work. And a missing screw is not professional work in my option. When you take your car to get new tires, I’m sure one would be VERY unhappy if the installer scratched ones fancy wheels or forgot to put a lug nut back on. It seems careless and rushed in my opinion. Again, these complaints are minor. However, I expected near perfection when paying a premium for a computer repair. I hope that the company will see this review, as I don’t know when I will be able to make it back in to get the screw replaced. Their location is a little inconvenient, being all the way across town from my location.
2 7 years ago (17-04-2018)