Consolidated Community Credit Union

After a lifetime of being with Chase since the late 90s, i closed my account and went with this bank 3 years ago. I never knew that the banking experience, services, and even higher yields were possible!!! These people are wonderful!

Discriminatory lending practices. After working with the team here for several months to secure a HELOC they changed the terms of the loan and wanted to remove my income from the loan evaluation when they discovered I was pregnant. They claimed that they couldn't be sure I would return to work, which is not only sexist but also beside the point when a HELOC is secured by the equity value of my house. They also admitted that they had arbitrarily added a $1000 fee to the closing of the loan because they thought my purpose for the loan was 'risky'. My uses for a HELOC are none of their business - I could use it to vacation in Tahiti if I felt like it. Thank goodness OnPoint stepped in and closed on a matching loan for me in half the time, no fees, and most importantly, no illegal hassling!

We have banked here for at least 10 years and Consolidated has been consistently friendly, helpful, responsive and efficient in dealing with our banking needs. Originally their online banking option was pretty subpar, but it has improved tremendously in the last 3 years and kudos to them for taking the complaints of their customers and adopting a better platform. We would highly recommend them to anyone looking for an alternative to the mega-banks, like Chase or B of A.

I have been with CFCU for ~17 years. They have always been amazing, great service, helpful, responsive. Brad is very knowledgeable and goes above and beyond to help out the customers. He helped me with multiple home loans and refinancing. He was always open to answer questions and open for discussing about all the possible options to make a good informed decision. I never had to worry or stress about my mortgage loan closing in time or not. The bank staff are also amazing and ready to help out whenever I stopped by.

The CCCU mortgage department is top notch, and we'd recommend them to anyone looking for a well-established, competitive and trustworthy lender. Brad assisted us with the purchase of our new home, and he ensured it was a smooth and pleasant process from start to finish. He was prompt, proactive and reliable. We had also contacted our previous mortgage lender when shopping for rates, but not only did they offer a higher rate, they took longer and the communication was fragmented with multiple people which felt confusing and annoying. At CCCU though, it was a seamless process. Additionally, Vanessa was a great resource and eager to answer questions along the way too. Thank you Brad and Vanessa!

I banked with Wells Fargo my whole life and then switched to this place. Night and day! The tellers are friendly and remember my family's names, and I have done complicated banking maneuvers here like with guardianship bank accounts, getting a mortgage and other tricky stuff and have always been pleased with the humane and friendly way they worked with the bumps in the road. There are plenty of nice people at Wells Fargo but they are not authorized to help you the way the folks at CCCU are. Plus they have little parties and they shred my sensitive documents. I love my credit union.

Extremely frustrating to deal with this organization. I am considering selling my car just to get away from CCCU as a lender which would be easier even with the hassles of selling the car than dealing with CCCU. They are a nightmare to deal with. I think they are actively involved in fraud--if you want to learn more, read about force collateral protection insurance scams.

My mortgage loan officer, John VanLeeuwen, was kind and easygoing throughout my refinance. He was both knowledgable and patient with all my questions, and he kept me informed at each stage of the process as to what was needed and what would happen next. He skillfully estimated the total amount to borrow such that we ended up with nearly a zero balance at closing! I'm very happy with the service I received.

Brad Bacon was our loan officer and he did an outstanding job. Not only did he get things done correctly with no mistakes, which gave me great confidence with our loan, but he responded very quickly and was able to answer any questions that we had. Thanks so much for the professional experience and making it easy to get through this process.

JUST the best. I switched over to CCCU from another CU I shall not name here. The difference between the old one and CCCU is night and day. Everyone at CCCU is genuine, skilled, friendly, and really easy to talk to. I've never applied for an auto loan before, but today Katherine N. walked me through the process and made it pain-free and simple. She's amazing at her job: super helpful and kind, and you can tell from her voice she she truly, actually cares. That matters to me, and it should probably matter to you, too. Even the atmosphere inside the CCCU building is welcoming and easy. I cannot recommend this place enough. I love my credit union!