Reviews
Ive been taking my son and daughter to this place for about 2 years now. The wait time has improved. I used to have to wait 4 to 5 hours before seeing the doc or therapist, lately its only been about an hour. Ive never had a bad experience with any of the staff. I wish the place was cleaner. Knowing the type of place this is and the type of clientele, my expectations are not that high for Continuum. So its okay. Worth 3 stars.
wow... I really didn't know what to expect on my first visit, but I was very impressed by the quality of the therapy services I received, and I went there searching for a much-needed answer. I did not have a long wait, and was treated very well from the moment I walked in the door. My therapist was very insightful and wise. Finally someone took enough time to listen to how complicated it has been, and thankfully had the answers I needed!!! Things were such a mess at home, OMG. But the therapist gave me some really cool, great strategies to use with my child and told me what I can say that would help him to handle his attitude in school - when nothing, seriously nothing has ever worked... I was on edge and couldn't concentrate on my job, and was almost ready to give up, but after 2 months of trying a better way, it was a blessing to finally get an answer and I am seeing a new kid!
In every dealing I have with Continuum Integrated, the staff has been extremely professional. I am not sure which employee was rude years, but I know Dr. Candley is certainly super super attentive. At no point did I think she was being abrasive or dismissing to any comment at all. I recommend her 100%.
The main receptionist avoided our questions and sent us in to talk to someone else because she was on the company phone talking to someone about "being good at the party"- obviously a personal phone call and ignoring patients. The last person to the right once you go in acted like we were wasting her time and she had better things to do other than HER JOB and deal with the patients. Absolutely horrible staff. Customer service skills -1.
I didn't want to give them a star but it wouldn't let me write a review. My four year old son was referred to this place. We waited 2:45 hrs to be called back after filling out a "book". When we got there the recepcionist didn't open tbe window till 15 minutes later. They took us to a room where we waited 30 minutes to see the "psychiatrist" who was in a bad mood and very rude. She was suppose to evaluate my son for behavior issues but she didn't even look at him in the 5 minutes that we were in there. She rushed us out and gave me two diagnosis without even looking at him and also said that if i wanted him to go to therapy another doctor that only came once a week would prescribe him two medications first. I was HORRIFIED!!! Whoin the world wants to give a 4 year old drugs? ? This place needs to be shut down asap!!!!
Had an appointment schedueled for my child and needed to get approval through the insurance. Well his pcp called to get the name of the physician and they lied to the pcp saying i didn't make an appointment. I called them back to get clarity of what's going on, spoke to 2 different people, got rudely cut off 3 times trying to explain my situation and was told that they don't accept my insurance. Mind you, they "verified " my insurance a day prior to these shenanigans . Not an apology for the confusion or the wasted adjustments made, to my work schedule, to accommodate the appointment. Reading the other comments on google, I should have known better than to even attempt to entertain this practice. They have to do better!
Horrible horrible service. The process to schedule an appointment is lengthy and the receptionist is VERY rude and unprofessional! The place is dirty and the receptionist is ghetto. I wouldn't waste my time, there are better places out there that treat their prospective patients with respect!
This place is ridiculous! I take my lil nephew here and if you can avoid this place then you should do so! They make appointments for 1230pm and you're not seen until 5pm! Today they have 51 patients to see with one doctor available! Avoid this place unless you have hours on end to spend.
I’ve sadly been going to this place for 5 years for starting from when I was 12 all the way to 16.Dr.Masha is extremely narcissistic and lowlife.He needs to get fired. They make you wait for 4 to 5 ridiculous hours.Fortunately,I don’t go there anymore.I go to UT Physicians.The therapist I went to when I was at Continuum is a hypocrite.She’s a HUGE advocate for child abuse and domestic violence.
HORRIBLE HORRIBLE HORRIBLE!!!!! THE RECEPTIONIST ARE SO RUDE AND GHETTO!!!! THE WAITING TIME IS RIDICULOUS, I was there only patient and my waiting time was still 2 and half hours ! THIS PLACE IS NOT PROFESIONAL AT ALL...BETTER OFF GOING SOMEWHERE ELSE! DON'T WASTE YOUR TIME!