Cox Solutions Store

If you enjoy speaking with someone with limited English speaking skills, you’ll love dealing with their customer service people. I thought I may have accidentally pressed two for Spanish, but I do have a limited Spanish background. It’s even more fun with their chat function. You will type in a question, and the auto response is “did you mean to ask ………?” I believe they do this so you just give up.

Cox is the biggest rip off and unorganized crook of shhh. There is do not go to them they you the run around and extra charges what else do you need to know. Signal sucks also!

I only gave it a 4 star because of previous frustrating experience, BUT it was different this time. I walked in planning on being frustrated and annoyed but Noe and Erica changed my mood completely. Aside from them being insanely nice, they were wonderful at explaining everything and made sure everything was clear and I was aware of everything. Erica and Noe were both MARVELOUS enough to help me figure out the type of service I needed and a promotion to go with it. I have their card in my wallet for future cox servicing. Usually, I would hate to be there for a long time but today I wish I was. I was there for not a long time at all and was still able to have a great conversation while everything was being done. I will always come back and ask for Noe or Erica. Thank you guys for everything today

Cox’s took funds from my checking account, for some equipment modem that didn’t worked last year, an I hadn’t taken it back Cox’s store. The amount of money they withdraw from my account was $295.24. The Cox service lady said “ Do you have your receipt from a year or so ago? I said, No, she said- Return the equipment we will refund your money”. I asked how long will it take for me to see the funds back into my account? The lady on the phone said 2 days.or 48 hours. That was on Monday January 3, 2022. Equipment i returned modem on Monday January 3,2022. Today is Friday January 7,2022 no funds have been credited to my checking account. After almost 3hrs of waiting on, and off hold talked to a supervisor. Who was willing to give me $122.00 of the $295.24 . I asked, “how can they just take money from my account without letting me know, or sending a notice. I was told that they have audits done, If you have equipment, or you owe. Cox’s can take the amount out of your account. Without notice, one of the Cox representatives said it would take 90 days for a paper refund in the mail. The supervisor said that was not right. He put in for a ticket to rush me my $122.00. Because they took out for my January bill. I didn’t sign up for automatic bill pay. I call it in use a master card-debit card. Had him looked at my records past . The supervisor said , yes I see all your payments had been called in. Except for December-January Cox’s took it directly from my checking account, without notifying me of amount. Customer service says when they have audits they can do this! Keep your receipts no matter how old your equipment is. If the customer service person says keep your old equipment, take it back to the Cox’s store an hold on to your receipt!

Very helpful in setting up my new service and explaining the different options available to me. Only issue I had was I thought I was signing up for the gigablast plan, but turns out I actually signed up for the 500 Mbps plan.

Very unprofessional I had cable for 11 years and they dropped the ball I left after I has to deal with unprofessional people

Busy store on my visit. I THINK they typically have a sign-in for customers to keep eveyone organized, but it wasn't working on my visit. There were several people already waiting when I entered. I asked who was the last person in, and knew my turn was after his. There was some confusion before I was served, but the customers got it worked out.

Pretty quick visit this time and having everything ready to go definitely helps. The wife was in & out and only had the 1 box to carry. The service continues to be one of the best. Only complaint is they apparently only hold the door for certain people

Told them I needed my services to start 8/01. I received notification that my bill was due 07/29 because my services were started 07/14. Returning the quick connect box tomorrow and canceling service. I haven't moved in yet. How are you sending me a bill?

Soon as I walked threw the door I got greated an treated with the up most respect it was man an woman who helped me they answered any questions I had they had fast friendly service an good spirits I loved both of them