Crowne at Campus Pointe

The Maintenance guy and the staff are awesome. Maintenance requests have always been completed within 24 hours and hes always very nice when he comes in. The staff at the leasing office are also very nice and are always willing to help. However, the manager Sandra, is very rude. She is the only reason I am giving this apartment complex a 1 star rating; otherwise it would be a 5. She closed the entire pool for a weekend because there were a lot of non-residents there on a Friday and she also called the police. She could have easily walked around the pool and checked for keys, or asked one of the 2 courtesy officers who work here to kick people out who don't live here. She could have handled it a million other ways instead of "grounding" residents like a parent. She is always very confrontational with residents asking questions.
1 8 years ago (13-05-2018)

Crowne is a really nice place to live. The facilities are great. The faculty is always really helpful and nice. Whenever I have an issue with my apartment or something breaks, someone is always there to fix it that day. I thought parking would be an issue but there are normally always spots. Game days can be a challenge though. My only complaint is that there is one place to take your trash. If you live closer to 20th then its kind of a far walk. All in all though, would live here again.
4 8 years ago (27-04-2018)

The only people working here with any kind of customer service skills are the maintenance staff. Office staff has a complete lack of urgency or appreciation for the residents. I was hoping some of these problems would improve after the new management took over but it has only gotten worse. Luckily I graduate and won’t have to deal with student housing anymore but with all of the new housing developments in Knoxville I would advise you avoid Crowne at all cost. * Under new management as of March 2018
1 8 years ago (03-04-2018)

Thank you Crowne, for always taking such great care of us! We love living here and all the fun events you have. Everyone in the office is super nice and maintenance is absolutely awesome!
5 8 years ago (15-05-2018)

The apartments are nice. For student housing it is some of the best you will find for a somewhat reasonable price. However, management is very unhelpful in some ways as well as maintenance. My apartment flooded on a weekend so emergency maintenance was contacted. We waited almost 2 hours for an “emergency” maintenance man to show up as water spread and ruined our carpet. The manager can be rude as well when approached with general questions.
3 8 years ago (16-05-2018)